Upskilling Advisor

• Apr 2023 - Present

Sales Team Leader

• Dec 2022 - Mar 2023

Telasales Coach & Trainer

• Oct 2021 - Dec 2022

Acting as a consultant to salespeople and provide helpful advice on coping with job-related challengesOnboard and train salespeopleIdentify individual and team training needsDevelop educational material, including presentations, sales scripts and case studiesGather feedback on all training programs from trainees, managers and instructorsEvaluate employees’ performance after each training and monitoring

Energy Consultant

• Sep 2020 - Sep 2021

Management of outgoing and incoming calls in order to promote the company's products and servicesSupport and guidance of customers in complete solutions tailored to their needs

Office Manager

• Sep 2017 - Jun 2018

prepare and manage correspondence, reports and documents organize and coordinate meetings, conferences, travel arrangements take,type and distribute minutes of meetings implement and maintain office systems maintain schedules and calendars arrange and confirm appointments organize internal and external events handle incoming emails, mail and other material set up and maintain document management systems set up work procedures collate information maintain databases communicate verbally and in writing to answer inquiries and provide information liaison with internal and external contacts coordinate the flow of information both internally and externally operate office equipment manage office supplies Show less

Passenger Handling

• Mar 2017 - Jun 2017

Greeting passengers on arrival at the airport Answering any queries passengers might have about their journey Checking bookings and issuing boarding passes Keeping passengers updated on any changes to flight information Directing passengers to the correct gate for their flight Weighing and checking in luggage Responding in a calm and professional manner to customer complaints General administration duties Make sure that late passengers get to their flights before the departure time or are booked on an alternative flight Following security procedures Checking boarding passes and passports at the boarding gate Show less

Practical Training

• Mar 2012 - Jun 2012