Experience

Sector Alarm France

• France
• Security and Investigations
• 100 - 200 Employee

• Field Operations Director / Directeur des opérations

  • Jan 2019 - Present



MULTIVAC Group

• Germany
• Machinery Manufacturing
• 700 & Above Employee

• Customer Service Manager

  • Mar 2012 - Dec 2018

  Reporting to the General Manager France & Member of the Executive Committee, MultivacResponsible for After Sales Services, Spare Parts, Logistic and Workshop. Reporting to the General Manager France & Member of the Executive Committee, MultivacResponsible for After Sales Services, Spare Parts, Logistic and Workshop.



Linx Printing Technologies

• United Kingdom
• Printing Services
• 200 - 300 Employee

• Customer Service Manager

  • 2008 - 2011

  Responsible for support services, maintenance and spare parts & consumables sales: improving the quality of service (1st time fix rate & response time) increase in sales and operating profitability. Management of a multidisciplinary team (22 employees) Responsible for support services, maintenance and spare parts & consumables sales: improving the quality of service (1st time fix rate & response time) increase in sales and operating profitability. Management of a multidisciplinary team (22 employees)



Kyocera Mita

• Printing Services
• 200 - 300 Employee

• Product Support & Training manager

  • 2005 - 2008

  Support services manager for multi-function printers: call center management (6000 calls/month) and on site repair (1500 on site calls/month). Management of a multidisciplinary team (15 employees) Support services manager for multi-function printers: call center management (6000 calls/month) and on site repair (1500 on site calls/month). Management of a multidisciplinary team (15 employees)



Motorola Mobility (a Lenovo Company)

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Professional Service Manager Southern Europe

  • 1999 - 2005

  Service offer creation and harmonisation for French, Spanish and Italian customers• Services strategies & policy ◦ Business Plan & Budget ◦ Service offer alignment ◦ Certified partners network development ◦ Operational and Financial reporting ◦ Integration and monitoring of HR staff (after acquisition): Training & Performance Measurement• Recruitment & integration, team organization, technical skills transfer (wireless, projects, networks and software) ◦ Setting up a network of partners & suppliers



Honeywell

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Technical Team Manager

  • 1996 - 1999

  Head of technical and after sales Services as part of the opening of the subsidiary Head of technical and after sales Services as part of the opening of the subsidiary



CGG

• France
• Technology, Information and Internet
• 700 & Above Employee

• Radio-positioning Engineer

  • 1992 - 1996

  - Radio positioning stations installations- Dynamic positioning of oil platforms and exploration ships - Radio positioning stations installations- Dynamic positioning of oil platforms and exploration ships



Lycee Saint Jean Baptiste de la Salle - Nantes France

• Electronics Teacher 2nd year high school

  • 1991 - 1992

  Electronic teatcher Electronic teatcher