Operations Development Manager

• Jan 2023 - Present

Operations & Technology Integration Manager

• Apr 2021 - Jan 2023

Implementation Manager

• Jul 2018 - Apr 2021

Implementation Consultant

• Sep 2017 - Jul 2018

Responsible for setting up new customer products and services and implementing additional services to existing customers and product bases. • Implement customer requirements using VISA systems • Oversee and project manage implementations • Act as the main point of contact for all service and product implementation/maintenance activities • Ensure customer satisfaction meets VISA standards targets per implementation • Providing consultancy. • Issue scope documentation and project documention (e.g. project plans) once implementations are agreed to open • VSDC CA User Permissions Administrator. Show less

Trading Platform Engineer

• Jul 2015 - Sep 2017

As a member of the EMEA Trading Platform Delivery department, I'm responsible for implementing and maintaining Fidessa's multi-asset, sell-side trading platforms on a managed Software as a Service (SaaS) basis. My duties as a Trading Platform Delivery Engineer include the implementation and configuration of the Trading Platform software. This includes building new customer systems, performing software upgrades, enabling new functionality and handling customer change and enhancement requests including the delivery of bespoke software solutions via a software delivery cycle. Some of my role tasks also include: • Coordinating the morning technical support of software upgrades; • Specialist in database administration and equities / derivatives trading; • Gap analysis and implementation of major technical upgrades, migrating systems to a new software code-lines and maintaining dozens of bespoke customisations; • Investigating technical issues. Show less

Technical Deployment Consultant

• Aug 2014 - Jul 2015

Responsible for deployment of ai Managed Service and software solutions, working with external customers and ai support team to deliver installations and upgrades. My duties and responsibilities in the role include: *Verify and perform system tests on ai software for installations and upgrades. *Manage deployment of ai software to ai managed service platform and external customer sites. *Working to defined SLA’s. *Taking ownership of problems. *Logging all defects/calls on the call logging system. *Ensure that UAT defects assigned are diagnosed, resolved or escalated to the appropriate person according to the service level agreement. *Responsible for UAT software issues, investigating software bugs, fixing them where possible, documenting and escalating where not possible, producing reports and documentation. Show less

Senior Technology Specialist

• Aug 2009 - Aug 2014

Senior Technology Specialist: I’m predominantly responsible for dealing with 2nd / 3rd line technical issues which cannot be resolved by the tier one team on the department. This involves liaising and working closely with superior technical teams, and software developers. The role also involves developing the skills of less experienced team members through passing on my knowledge to them by designing and developing training guides, giving feedback on technical issues they’ve forwarded onto me that I’ve resolved, and making myself available to them for technical and professional advice whenever necessary. I'm also working as a work dispatcher on the Solutions Helpdesk. This involves managing both my own and my colleagues’ workloads, by assigning them work for completion. Technology Specialist: Offered 1st and 2nd line telephone and remote technical support to Canon customers within the UK and Ireland in order to diagnose and fix faults they encounter with their office products and software. The role can involve recreating complex issues within virtual environments to troubleshoot and gather information on the fault - so that the issue can be escalated to different teams if necessary. Although initially dealing with driver - related printing issues, a majority of my time is spent supporting the print accounting software, UniFlow. I quickly became one of the most reliable members of the team soon after joining the company - having one of the highest call closure rates, lowest call escalation rates, and was the only member of the team to hold the company - specific “specialist” UniFlow support qualification. Show less