Experience

KSB Pumps Company Limited

• Pakistan
• Industrial Machinery Manufacturing
• 100 - 200 Employee

• NAPS TRAINEE

  • May 2023 - Present

   Maintaining employee records, such as personnel files, benefitenrolment forms, and time-off requests. Assisting with onboarding new employees, such as conductingorientations, preparing paperwork, and setting up employee profiles inHRIS (human resources information systems). Maintained contractor compliance and documentation Generated various contractor management reports and providedanalysis on data Assisted in developing and implementing contractor managementpolicies and procedures Generated various canteen management reports and provided analysison data. Show less

• TRADE APPRENTICE

  • May 2022 - May 2023

   Maintaining employee records, such as personnel files, benefitenrolment forms, and time-off requests. Assisting with onboarding new employees, such as conductingorientations, preparing paperwork, and setting up employee profiles inHRIS (human resources information systems). Maintained contractor compliance and documentation Generated various contractor management reports and providedanalysis on data Assisted in developing and implementing contractor managementpolicies and procedures Generated various canteen management reports and provided analysison data. Show less



Conneqt Business Solutions

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Support Executive

  • Mar 2022 - May 2022

   Answered customer questions and resolved issues in a timely manner.  Investigated and resolved customer complaints.  Provided helpful and accurate information to customers.  Handled customer inquiries and complaints.  Resolved customer complaints in a timely and efficient manner  Answered customer questions and resolved issues in a timely manner.  Investigated and resolved customer complaints.  Provided helpful and accurate information to customers.  Handled customer inquiries and complaints.  Resolved customer complaints in a timely and efficient manner



MDIndia Health Insurance TPA Pvt. Ltd.

• Insurance
• 700 & Above Employee

• Customer Care Executive

  • Nov 2021 - Mar 2022

   Answered customer questions and addressed problems and complaints in a professional manner  Investigated and resolved customer inquiries and complaints  Monitored and addressed customer complaints.  Provided excellent customer service by phone, email.  Answered customer questions and addressed problems and complaints in a professional manner  Investigated and resolved customer inquiries and complaints  Monitored and addressed customer complaints.  Provided excellent customer service by phone, email.