Experience

Sofitel New York

• United States
• Hospitality
• 1 - 100 Employee

• Outlet Manager

  • Sep 2019 - Present



Sheraton Stamford

• United States
• Hospitality
• 1 - 100 Employee

• Food And Beverage Supervisor

  • Nov 2016 - Sep 2019

  • Successfully establish, manage, organize, direct and supervise several outlets with different concepts. • Scheduled and directed staff in daily work assignments to maximize productivity • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees • Establishes and develops a highly motivated, pro-active F&B team with the highest ethical standards that delivers a cost effective and high quality-oriented service product. • Work within budgeted guidelines in relation to Food, Liquor Costs and Payroll • Takes proactive approaches when dealing with guest concerns and established service recovery plans for all assigned areas Show less



Stamford Plaza Hotel & Conference Center

• Hospitality
• 1 - 100 Employee

• Front Desk Agent

  • Mar 2010 - Mar 2011

  · Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. · Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts · Kept accounts in balance and ran daily reports to verify totals. · Handled reservations and confirmation over phone, in person and via computer for guests and provided confirmation information. · Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours. Show less



Klassis Resort Hotel, Istanbul

• Hospitality
• 1 - 100 Employee

• Front Office Manager

  • May 2005 - Mar 2010

  · May serve as Manager-on-Duty in the absence of the General Manager and Assistant General Manager · Review work procedures and operational problems to determine ways to improve service, performance, or safety · Established and updated work schedules to account for changing staff levels and expected workloads. · Established and developed highly-efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement. · Set departmental objectives, work schedules, budgets, policies, and procedures · Recruit, manage, train and develop the Front Office team Show less



İzmir Princess Hotel

• Sales Marketing

  • Apr 2003 - Oct 2003