Özgür Sel
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English Full professional proficiency
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Swedish Native or bilingual proficiency
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Turkish Native or bilingual proficiency
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French Elementary proficiency
Topline Score
Bio
Karen Jaye 'Kaiku' Alejo
Ozgur is a manager that gets things done. He is objective and keeps business as a priority but never fails to take into consideration the welfare of the people he manages. He makes sure that work-life balance exists in the office. Ozgur came to the Manila office and turned things around. He made sure that processes are in place and issues are addressed. Performance improved in all KPIs (volume, quality and cost). It was really nice working with him and reporting to him. He kept a professional attitude, never failed to ask how we are doing, and never forgets to recognize a job well done. If given a chance, I would definitely want to work with him again. I highly recommend him as a manager and head of any operation.
Junnette A.
If you want a manager that delivers results and get even the toughest things done within your organization, then Özgür Sel is the guy for the job. He has a sharp focus on what's important to keep a business running optimally and he's not afraid to make unpopular decisions if it's necessary. He can also pinpoint with precision which aspects of the operations need to be tweaked. He is able to channel his vision and methods to his management team through patient coaching. He believes that small incremental victories help push people from point A to B (and once they get to B, the process towards improvement begins again -- or kaizen). When he took over as Head of Offshore Operations in Manila, he faced daunting challenges: under-performance at dangerous levels, high attrition rate, attendance issues, inefficiency, among other things. However, through close management, regular goal-setting, and continual, daily emphasis on results, he and the team leads turned the situation around and gave order to a haphazardly-run office. In just about 3 months, the Manila teams were performing at par with their much experienced counterparts in the company's other offices in Europe. I am fortunate to have had Özgür Sel as my manager and I became more effective as a manager myself with his guidance. He is very professional and has a quiet but commanding presence that inspires respect.
Karen Jaye 'Kaiku' Alejo
Ozgur is a manager that gets things done. He is objective and keeps business as a priority but never fails to take into consideration the welfare of the people he manages. He makes sure that work-life balance exists in the office. Ozgur came to the Manila office and turned things around. He made sure that processes are in place and issues are addressed. Performance improved in all KPIs (volume, quality and cost). It was really nice working with him and reporting to him. He kept a professional attitude, never failed to ask how we are doing, and never forgets to recognize a job well done. If given a chance, I would definitely want to work with him again. I highly recommend him as a manager and head of any operation.
Junnette A.
If you want a manager that delivers results and get even the toughest things done within your organization, then Özgür Sel is the guy for the job. He has a sharp focus on what's important to keep a business running optimally and he's not afraid to make unpopular decisions if it's necessary. He can also pinpoint with precision which aspects of the operations need to be tweaked. He is able to channel his vision and methods to his management team through patient coaching. He believes that small incremental victories help push people from point A to B (and once they get to B, the process towards improvement begins again -- or kaizen). When he took over as Head of Offshore Operations in Manila, he faced daunting challenges: under-performance at dangerous levels, high attrition rate, attendance issues, inefficiency, among other things. However, through close management, regular goal-setting, and continual, daily emphasis on results, he and the team leads turned the situation around and gave order to a haphazardly-run office. In just about 3 months, the Manila teams were performing at par with their much experienced counterparts in the company's other offices in Europe. I am fortunate to have had Özgür Sel as my manager and I became more effective as a manager myself with his guidance. He is very professional and has a quiet but commanding presence that inspires respect.
Karen Jaye 'Kaiku' Alejo
Ozgur is a manager that gets things done. He is objective and keeps business as a priority but never fails to take into consideration the welfare of the people he manages. He makes sure that work-life balance exists in the office. Ozgur came to the Manila office and turned things around. He made sure that processes are in place and issues are addressed. Performance improved in all KPIs (volume, quality and cost). It was really nice working with him and reporting to him. He kept a professional attitude, never failed to ask how we are doing, and never forgets to recognize a job well done. If given a chance, I would definitely want to work with him again. I highly recommend him as a manager and head of any operation.
Junnette A.
If you want a manager that delivers results and get even the toughest things done within your organization, then Özgür Sel is the guy for the job. He has a sharp focus on what's important to keep a business running optimally and he's not afraid to make unpopular decisions if it's necessary. He can also pinpoint with precision which aspects of the operations need to be tweaked. He is able to channel his vision and methods to his management team through patient coaching. He believes that small incremental victories help push people from point A to B (and once they get to B, the process towards improvement begins again -- or kaizen). When he took over as Head of Offshore Operations in Manila, he faced daunting challenges: under-performance at dangerous levels, high attrition rate, attendance issues, inefficiency, among other things. However, through close management, regular goal-setting, and continual, daily emphasis on results, he and the team leads turned the situation around and gave order to a haphazardly-run office. In just about 3 months, the Manila teams were performing at par with their much experienced counterparts in the company's other offices in Europe. I am fortunate to have had Özgür Sel as my manager and I became more effective as a manager myself with his guidance. He is very professional and has a quiet but commanding presence that inspires respect.
Karen Jaye 'Kaiku' Alejo
Ozgur is a manager that gets things done. He is objective and keeps business as a priority but never fails to take into consideration the welfare of the people he manages. He makes sure that work-life balance exists in the office. Ozgur came to the Manila office and turned things around. He made sure that processes are in place and issues are addressed. Performance improved in all KPIs (volume, quality and cost). It was really nice working with him and reporting to him. He kept a professional attitude, never failed to ask how we are doing, and never forgets to recognize a job well done. If given a chance, I would definitely want to work with him again. I highly recommend him as a manager and head of any operation.
Junnette A.
If you want a manager that delivers results and get even the toughest things done within your organization, then Özgür Sel is the guy for the job. He has a sharp focus on what's important to keep a business running optimally and he's not afraid to make unpopular decisions if it's necessary. He can also pinpoint with precision which aspects of the operations need to be tweaked. He is able to channel his vision and methods to his management team through patient coaching. He believes that small incremental victories help push people from point A to B (and once they get to B, the process towards improvement begins again -- or kaizen). When he took over as Head of Offshore Operations in Manila, he faced daunting challenges: under-performance at dangerous levels, high attrition rate, attendance issues, inefficiency, among other things. However, through close management, regular goal-setting, and continual, daily emphasis on results, he and the team leads turned the situation around and gave order to a haphazardly-run office. In just about 3 months, the Manila teams were performing at par with their much experienced counterparts in the company's other offices in Europe. I am fortunate to have had Özgür Sel as my manager and I became more effective as a manager myself with his guidance. He is very professional and has a quiet but commanding presence that inspires respect.
Experience
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Umain
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Sweden
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Design
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1 - 100 Employee
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MD
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Mar 2022 - Present
Umain is a digital product design and software engineering consultancy that is committed to help organisations uncover opportunities and realise them at pace. We apply an entrepreneurial mindset and practice the art of possible to get things done. We create impact by putting humans in the centre of decisions and by leveraging future technology. Umain is a digital product design and software engineering consultancy that is committed to help organisations uncover opportunities and realise them at pace. We apply an entrepreneurial mindset and practice the art of possible to get things done. We create impact by putting humans in the centre of decisions and by leveraging future technology.
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Nameless.today
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Sweden
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Design Services
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1 - 100 Employee
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MD
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Apr 2021 - Present
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Conversionista!
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Sweden
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Business Consulting and Services
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1 - 100 Employee
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CEO
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Feb 2019 - Apr 2021
We are conversion optimisers who help our clients use actual data instead of guesses. Armed with scientific methods, we reveal our customers’ growth potential and help them reach their business goals.
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Senior Manager
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Jan 2019 - Dec 2019
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Manager
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Jan 2018 - Dec 2018
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Curamando
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Sweden
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Business Consulting and Services
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200 - 300 Employee
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Senior Manager
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Jan 2019 - Dec 2019
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Manager
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Jun 2017 - Dec 2018
---- Helps clients build their own digital marketing capabilities ----We specialize in helping companies drive short term improvements in their online marketing as well as making sure the client’s build their own capabilities to deliver or manage their vendors long term.We support the client with c-level insight, training, budgeting & business case modeling, project management and change management in the online marketing space.We combine senior experience consultants with the best experts in digital marketing. The primary focus will be to help clients capitalize on their assets and brand to drive their search marketing.
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COMITTO
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Sweden
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Staffing and Recruiting
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CEO
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Nov 2013 - May 2017
Comitto, is a supplier of sales services to top tier brands within the Swedish market.The ambition is to be the first choice among companies in the top tier, where those who are looking for an innovative partner to assist them in driving the process of acquiring customers.Comittos strategy centers around two parts. The first part is to continually optimize, improve and meet the high quality delivery to existing and potential clients. The other is to innovate our industry. We strive to identify trends and changes in customer behavior and needs of clients. Then develop the tools and methods needed to acquire those customers who are in the range between the physical and digital channels and meet the priorities and needs change.
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Web Guide Partner
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Sweden
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Advertising Services
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1 - 100 Employee
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Head of Offshore Operations
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Jan 2011 - Oct 2013
Full responsibility for the organization and its operations. Entered the position when the operations were in a ramp-up phase and succeeded in reaching a stabilization phase with clear functioning processes, competent manpower and high delivery. Headcount approx. 100 employees; 70% within SEO and 30% within web development. High business satisfaction attained.- Member of the Senior/Top Management of the company group. - Executive authority for the entire operations in Manila- Line and performance management of employees to assure success in organizational objectives as well as personal growth and development for the employees.- Implementation Kaizen philosophy (continuous improvement)- Stakeholder in various projects- The main objective for the Link development group is to get our client´s websites to reach and maintain high set ranking and revenue targets- The main objective for the development group is to develop and maintain the client websites from a SEO and user friendly perspective. The group practices SCRUM-methodology.Key responsibilities and tasks- Ultimately responsible for delivery and operations (output, quality, cost and methodology) - Budgeting/Forecasting delivery and cost- Recruitment of managers and leads- Ensure staffing; supply and demand balance- Assure improvement and enhance the competence and skills of manager and leads- Lead and manage the Manila office management- Ultimately responsible of assuring creation/revision/execution of processes within the organizationExamples of processes; - Recruitment - Employee incentive plans - Coaching program - Career development - Salary revision - Development/performance discussions
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Production Manager
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Feb 2010 - Dec 2010
Based in Stockholm, Sweden with responsibility of 20 employees with focus on Site management and SEO. The team was divided in to two groups and based in two different countries, Sweden (Stockholm) and Estonia (Tallinn). I managed to increase output with 50% within six months and without additional costs/spending, making the team the most effective of three existing teams. High business satisfaction attained.- Line management of employees with responsibility of Site management and SEO delivery- Budget responsibility- Assuring successful SEO activities within the European markets, France, Italy and Spain consisting of +15 client sites- The team consisted of people from France ,Italy and Spain since a high language competence was required- Reporting to Head of Business as well as Head of Site Management, matrix organization
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Lepigen®
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Sweden
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Technology, Information and Internet
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1 - 100 Employee
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Operations Manager
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Dec 2008 - Feb 2010
Better Life is an e-commerce site with sales within the health supplement segment with organic growth.I entered the company in a start-up stage. I contributed to create a sustainable company by striving to be entrepreneurial and innovative.- Manage the back office operations of the online sales as well as front line customer interaction- Manage the invoicing and accounting - Ensure delivery of customer orders Better Life is an e-commerce site with sales within the health supplement segment with organic growth.I entered the company in a start-up stage. I contributed to create a sustainable company by striving to be entrepreneurial and innovative.- Manage the back office operations of the online sales as well as front line customer interaction- Manage the invoicing and accounting - Ensure delivery of customer orders
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Instructor at a non-profit organization
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2005 - 2010
Non-profit work experienceInstructor for youths and adults on a weekly basis. Supporting and coaching during tournaments. Also active competitor on elite level. Non-profit work experienceInstructor for youths and adults on a weekly basis. Supporting and coaching during tournaments. Also active competitor on elite level.
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3 Sverige
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Sweden
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Telecommunications
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700 & Above Employee
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Customer Care and Sales Coach
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Apr 2007 - Mar 2009
• Train and coach a group of 15 customer care and sales agents • Objective to assure high quality customer experience as well as efficiency in solving customer issues• Manage complicated and escalated cases by direct communication with customers and to coordinate with affected departments
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Customer Care Agent
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Apr 2005 - Mar 2007
• Customer service over telephone, handling requests and issues with different character
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Fireman
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Aug 2001 - Dec 2001
The training consisted of two parts. First I had basic training at the Swedish Civil Contingencies Agency in Stockholm. Second I was sent to the Stockholm Fire Brigade in order to gain practical work experience. I trained in medical services/aid, fire security/rescue with emphasis on teamwork and collaboration. I was soon a strong contributor to the team I was assigned to. I was perceived as a dedicated person and a team player. This was shown through the responsibilities I was given and the freedom I got from my supervisor.
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Education
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1999 - 2007
Kungliga tekniska högskolan / KTH Royal Institute of Technology
Industrial Engineering and Management - Mechanical Engineering -
2006 - 2007
Södertörns högskola / Södertörn University
Business Administration and Management, General -
2008 - 2008
Högskolan på Gotland / Gotland University
Introduction of Swedish Law -
1996 - 1999
Sjödalsgymnasiet
Natural Sciences
Community
