Committee Member

• Jan 2022 - Present

Agile Business Analyst Lead & Team Coach

• Aug 2018 - Present

• Serve as Team Coach, establishing and implementing Agile principles, terminology, practices, and governance for the Cash Management department, overseeing Backlog and Release Management for ongoing projects/change demands. • Directed transformation project for 20-people user screens of the Cash Management department from Windows Forms to Typescript-based Web Forms, transforming 120 screens and components within a year • Led "Collection Page with virtual POS on www.ziraatbank.com.tr" project, serving as account contact, managing relationship between ZiraatBank and 3rd party service provider MagiClick Digital Solutions • Led as Agile Business Analyst collection and tax payment transformed screens's project on React, improving maintenance cost by merging 4 screens into 1 main screen for a 50% decrease in transaction time, and cost reduction for building new features within new technology • Led Collection Page project for Ziraatbank foreign subsidiaries, decreasing defects to 0 by implementing a user-friendly interface Show less

Product Owner & Business Analyst Lead

• Sep 2013 - Aug 2018

• Served as Tax Payment and DCS (Direct Collection System) Product Owner • Re-engineered and developed infrastructure in DCS, increasing revenue 10x within 5 years, with an 8x increase in major companies and vendors • Coded generic download and upload invoice files in SQL, unique company-based solutions generated on DCS, decreasing the cost of development by approximately 50 days per year • Oversaw loan-based Cash Management products, launched the Discounted Direct Debit application and loan procedure upon Direct Debit invoices, established a dynamic file transfer system, and integrated POS on DCS Show less

Cash Management Business Analyst

• May 2011 - Sep 2013

• Directed government and invoice collections, infrastructure replacement, and construction • Oversaw products engaged on credits: Direct Collection, Supplier Financing System • Collaborated on Internet Banking Channel Rebuilding Project within the team • Served as Business Consultant for Cash Management facilities, covering analysis and testing for business line demands • Directed government and invoice collections, infrastructure replacement, and construction • Oversaw products engaged on credits: Direct Collection, Supplier Financing System • Collaborated on Internet Banking Channel Rebuilding Project within the team • Served as Business Consultant for Cash Management facilities, covering analysis and testing for business line demands

Alternative Distribution Channels Business Analyst

• Nov 2009 - Apr 2011

• Directed system analysis and development of Internet Banking and Call Center Inbound/Outbound IVR facilities • Worked on the Business Process Management project analysis phase using HP and TIBCO tools • Served as Business Analyst in Mobile Banking project led by Pozitron, completing overall requirements workflow • Directed system analysis and development of Internet Banking and Call Center Inbound/Outbound IVR facilities • Worked on the Business Process Management project analysis phase using HP and TIBCO tools • Served as Business Analyst in Mobile Banking project led by Pozitron, completing overall requirements workflow