Experience

Stansell Properties & Development, LLC

• United States
• Construction
• 1 - 100 Employee

• Administrative Assistant

  • Dec 2022 - Present

  • Greet visitors, answer inquiries, and create a welcoming environment• Administer, log, and track contracts• Managing insurance by request, file, and follow up• Report directly to the CEO and assist with any additional tasks from executive team• Update and maintain office policies & procedures• Organize and maintain files and databases in a confidential manner• Manage communication including emails and phone calls• Schedule appointments, meetings, and reservations as needed• Receive deliveries; sort and distribute incoming mail



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual Customer Service Representative

  • Nov 2020 - Dec 2022

  • Provided excellent customer service skills to our tailored clients with federal student loans. • Assisted customers in regards to their accounts while providing guidance and self-serve options. • Worked closely with senior supervisors with administrative tasks • Gained experience on background verifications and placed outbound calls to new hires.• Worked within a team which cultivated a professional and positive environment.• Active part of federal clearance and provided co-facilitation for new hire employees. • Opportunity to upskill and expand capabilities to our new hires with refreshers and soft skills. • Gained experience in supervisorial skills such as scorecards, payroll, and compliance. • Worked with multiple systems such as ASPECT, Citrix, CRM, and Microsoft Office.• Accomplished monthly metrics • Received Interview certification • Completed Facilitator Skills Workshop and Leadership Skills Workshop



Mainsail Lodging & Development

• United States
• Hospitality
• 100 - 200 Employee

• Billing Specialist

  • Jul 2018 - Oct 2019

  Accountable for event billing and account receivables of multiple luxury boutique hotels managed by Marriott Franchisee Maisail Lodging and Development. Responsible for accounts receivable of our close partners, investors, and owners. Work closely with the Finance Controller, Reservations Department, and Event Managers. Provide accurate and efficient documentation based on contracts or confidential agreements. Handle and accommodate all requests and complaints with professionalism and in accordance to luxury standards. Review event resumes, arrival reports, and special request. Analyze group business, including invoice accuracy, and punctual turnaround time of documentation within the next business day of hosted events.



Marriott Hotels

• United States
• Hospitality
• 700 & Above Employee

• General Accountant

  • Feb 2016 - May 2017

  Responsible for maintaining accurate electronic spreadsheets for financial and accounting data. Organize and secure all files, records, cash and cash equivalents in accordance with policies and procedures. Prepare and issue bills, invoices, and account statements according to company procedures. Analyze computerized financial information. Maintain and distribute financial, accounting, and auditing while assisting with end of the month procedures. Oversee night audit reports and employee end of shift reports to insure account balance. Accomplish daily and goals based on company standards, Accounting Department, during my employment, was number 15 out of top 100 Corporate Marriott properties in the United States.



Marriott Vacations Worldwide

• United States
• Hospitality
• 700 & Above Employee

• Account Coordinator

  • Jan 2015 - Feb 2016

  Responsible for checking figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Accountable for monthly audits, placing change orders, assisting Front office associates with change, and reporting any discrepancies. Assist the Director of Finance with completing period-end closing procedures and reports as specified, while maintaining all files and records in accordance with document retention and confidentiality policies and procedures. Conduct monthly food and beverage inventory reports, and recording property data with the use of journal ledgers.



Trump National Doral, Miami

• United States
• Hospitality
• 100 - 200 Employee

• Communications Agent

  • Oct 2012 - Jan 2015

  Work closely with the Front Office staff to coordinate the efficient handling of guest luggage and follow up on guest requests, while performing tasks and projects as delegated by the Night Manager, Front Office Manager, and Director of Rooms Division. Responsible for promptly answering the telephone and web inquiries, while using proper telephone and email etiquette. Conduct trainings to new associates and created simple reference sheet that was used to accelerate the training process through hands on learning, proper verbiage, and punctuality. Plan and implement detailed steps by using experienced judgement and discretion.