Oyinlola Ayeni-Adewumi
Customer Development Representative at AMBER DRINKS DEVELOPMENT LIMITED- Claim this Profile
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English Professional working proficiency
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Yoruba Native or bilingual proficiency
Topline Score
Bio
Credentials
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Contact Center Training (CCSL)
OutcessJun, 2013- Oct, 2024 -
Customer Service
Shopping-Satisfaction- Authentic Customer RewiewsJun, 2013- Oct, 2024 -
Associate Member Institute of Customer Service of Nigeria
Institute of Customer ServiceJun, 2011- Oct, 2024 -
HEALTH, SAFETY, ENVIRONMENT AND MANAGEMENT SCIENCE
ChevronJul, 2008- Oct, 2024 -
Certified Telesales professional
Telemarketing Diploma -
Customer Service operation
Operation Management
Experience
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AMBER DRINKS DEVELOPMENT LIMITED
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United Kingdom
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Food & Beverages
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1 - 100 Employee
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Customer Development Representative
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Oct 2020 - Present
• Researched weekly market trends and stayed current on customer preferences to better lead sales operations. • Gathered consumer and shopper data monthly to help identify opportunities to improve category sales through optimal assortment and shelving. • Worked closely with all sales personnel to assist with weekly routine sales and handle advanced issues. • Reviewed operational records and reports to inform sales strategy. • Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets. Show less
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Customer Service Sales Specialist
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Sep 2019 - Sep 2020
• Submitted standardized reports to marketing manager and stakeholders. • Audited effectiveness of social media management tools and redesigned to improve efficiency and increase results. • Collaborated with marketing to set social KPIs and define connections to broader business context by measuring ROI and informing business strategies. • Monitored sensitive subjects on social media in relation to company or industry and alerted manager and corporate team in event of crisis. • Commented, liked, and shared posts to increase visibility and engagement on various social platforms. • Assisted customers with product and service problems and inquiries via social media platforms. • Used email and affiliate marketing, social networking, and on-site placements to increase traffic from multiple sources. • Handled crisis communications with well-organized plans, excellent media relations and smooth approach to controlling narrative. Show less
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Vodacom Business Nigeria
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South Africa
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Telecommunications
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1 - 100 Employee
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Customer service and network support engineer
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Jan 2015 - Sep 2019
• Collaborated with internal teams to maintain, develop, and improve operational processes and procedures with the goal of improving Customer Satisfaction. • Maintained adequate coverage for the 24x7x365 Managed Services and maintained 100% compliance with Service Level Agreements and Customer Satisfaction. • Provided accurate reports on System availability, Monthly availability and Operational report, Service level agreements and uptime. • Completed over 500 technical support tickets each week with 100% first-call resolution rate. Show less
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Diamond Bank Plc
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Nigeria
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Financial Services
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700 & Above Employee
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Contact Center Agent
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Dec 2013 - Jan 2015
• Provided primary customer support to internal and external customers. • Answered customer telephone calls promptly to avoid on-hold wait times. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Answered product and service questions, suggesting other offerings to attract potential customers. • Provided primary customer support to internal and external customers. • Answered customer telephone calls promptly to avoid on-hold wait times. • Clarified customer issues and determined root cause of problems to resolve product or service complaints. • Answered product and service questions, suggesting other offerings to attract potential customers.
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Etisalat Nigeria
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Nigeria
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Telecommunications
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700 & Above Employee
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Call Center Representative
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Jun 2013 - Dec 2013
• Clarified customer issues and determined the root cause of problems to resolve complaints • Helped with product and service questions, suggesting other offerings to attract potential customers. • Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement. • Met sales and revenue goals through cold-calling and customer rewards programs. • Completed calls and followed scripts to maintain good call control • Clarified customer issues and determined the root cause of problems to resolve complaints • Helped with product and service questions, suggesting other offerings to attract potential customers. • Placed and answered phone calls and listened to complaints, feedback, and feature requests for future improvement. • Met sales and revenue goals through cold-calling and customer rewards programs. • Completed calls and followed scripts to maintain good call control
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Customer Service Agent
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Jan 2011 - Oct 2011
• Answered 300+ inbound calls per day to offer diverse assistance and resolve customers' problems.. • Handled 80% of issues with first call and smoothly coordinated escalations for complex and irate callers. • Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller. • Sold, cross-sold, and upsold postpaid/ prepaid products to consistently increase account revenue. • Answered 300+ inbound calls per day to offer diverse assistance and resolve customers' problems.. • Handled 80% of issues with first call and smoothly coordinated escalations for complex and irate callers. • Combined active listening skills, prepared scripts, and personal communication expertise to determine best solution for each caller. • Sold, cross-sold, and upsold postpaid/ prepaid products to consistently increase account revenue.
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Chevron
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United States
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Oil and Gas
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700 & Above Employee
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Document Control Specialist
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Sep 2009 - Oct 2010
• Responded to personal, telephone, e-mail and written enquiries from all users. • Coordinated all activities related to the Document Control procedure. • Scanned and indexed incoming documents, inputting created data files into all necessary document management systems. • Responded to personal, telephone, e-mail and written enquiries from all users. • Coordinated all activities related to the Document Control procedure. • Scanned and indexed incoming documents, inputting created data files into all necessary document management systems.
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Education
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2003 - 2010
Olabisi Onabanjo University
Bachelor’s Degree, Computer Science
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