Experience

Brown Thomas Arnotts

• Ireland
• Retail
• 400 - 500 Employee

• IT Support Technician

  • Oct 2022 - Present



RelateCare | Care is in our name

• United States
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Patient Access Representative

  • Sep 2021 - Present



EJ Communication LLC

• United States

• System Administrator

  • Dec 2018 - Nov 2020

  Managing technology team of 40 personnel overseeing the monitoring of the daily operations and managing the directories of the organization as well as granting permission to avoid escalation of privileges and mapping out improvement tactics for the security and smooth running of activities within the organisation.Key ResponsibilitiesTraining staff in the use of systems/tools for effective ticket resolution Working to strict Agile methodologies on all projects for maximum perfomanceKey AchievementsAutomated CPU usage to reduce the need for manual input and free up resources across the businessMaintained up-to-date and accurate database for 3000 users/customer/clients ensuring the security of their dataReceived award of excellence for providing consistent excellent service



Warri Refining and Petrochemical Company

• Technical Support Staff

  • Sep 2016 - Oct 2018

  Improving the operation of the company through network monitoring and provision of access to colleagues of the organization and enforcing security measure to avoid breach. Building websites using HTML, PHP and MySQL for the databases to support activities across this organizationKey ResponsibilitiesManaging a technology team of 20 persons comprised of developers, architects, designers and support staffWriting functional code for websites/applications using HTML/Java/CSS/PHP/SQL Implementing security and writing up solution across over 2000 usersRetaining unhappy customers by listening to their issues and providing solutions to solve themKey AchievementsSuccessfully delivered working web applications across the organisation within budget and deadlinesupported migration process from a windows server to a linux server with zero downtime