Oyewale Solana

Team Lead, Customer Service at FairMoney
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Contact Information
us****@****om
(386) 825-5501
Location
Nigeria, NG
Skills

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Bio

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Experience

  • FairMoney
    • France
    • Financial Services
    • 500 - 600 Employee
    • Team Lead, Customer Service
      • Oct 2022 - Present

  • Leadway
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Social Media Manager
      • Nov 2020 - Nov 2022

      Manages all Social Media Interactions across platforms; Facebook, Twitter, Instagram, LinkedIn, Live Chat, Telegram and Whatsapp Manages all Social Media Interactions across platforms; Facebook, Twitter, Instagram, LinkedIn, Live Chat, Telegram and Whatsapp

  • Access Bank Plc
    • Nigeria
    • Banking
    • 700 & Above Employee
    • Social Media Specialist
      • Apr 2019 - Nov 2020

      Engaged the most modern and globally patronized consumer-friendly platforms (Twitter, Instagram, Facebook) for complaint resolution and customer involvement giving the most emotionally intelligent conversation leading to trend generation and overall positive brand perception Engaged the most modern and globally patronized consumer-friendly platforms (Twitter, Instagram, Facebook) for complaint resolution and customer involvement giving the most emotionally intelligent conversation leading to trend generation and overall positive brand perception

  • Diamond Bank Plc
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Contact Center Executive
      • Jan 2015 - Apr 2019

      Provided first contact resolution through advanced applications for Calls, SMS, Live Chat and EMails, with proficient use of CRM (Customer Relationship Management) platform for escalation, record keeping, generating leads, and solving problems Provided first contact resolution through advanced applications for Calls, SMS, Live Chat and EMails, with proficient use of CRM (Customer Relationship Management) platform for escalation, record keeping, generating leads, and solving problems

  • Stanbic IBTC
    • Nigeria
    • Financial Services
    • 700 & Above Employee
    • Accounts Origination & Servicing Officer
      • Jul 2013 - Dec 2014

      Responsible for Account Generation, KYC, Account Servicing , Archiving, Branch Services Responsible for Account Generation, KYC, Account Servicing , Archiving, Branch Services

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