Experience

Awake Interlink

• Nigeria
• Telecommunications
• 1 - 100 Employee

• Project Manager Scrum Master

  • Jan 2020 - Present

  Operations Management, Sales Management, Team Management, Facility Management, Customer Management / Acquisition, Inventory Management, Procurement Management, Logistic Management, Process improvement, Setting weekly target/milestone for sales team based on their sales velocity. Application of Agile approach and Scrum Methodology to optimize daily productivity and achieve monthly sales target. Facilitating Daily Scrum and Sprint Retrospective and more...

• Customer Care Supervisor

  • May 2015 - Sep 2020

  -Configure customer's phone for browsing on the network.-Mobile Number Portability (MNP).-Resolve and provide solutions to customers' queries.-Sales various telecommunications devices.-Sales of MTN VTU and escalation of VTU related queries for resolution.-Motivate team members to achieve various sales quotas. -Management and coordination of team members. -Sends weekly and monthly sales report.-Retrieves customer's lost mobile line.-Updates customer's information on KYC platform.-Place order for various telecoms devises: modem, Wi-Fi, Mi-Fi, and various brands of mobile phones.-Reregistration of disconnected customers.-Make sales on Peachtree Accounting System Point of Sales-Marketing and sales of telecoms devices across designated sales territory.-Daily submission of the IMEI of sold devices in the Trade partner portal.-Organization of sales promotion programs during any festive periods.-Subscribe and Unsubscribe customers from unwanted VAS subscriptions.-Sale and marketing of MTN Mobile Electricity device(Lumos).-Using Salesforce.com to sell devices to customers. -Providing after-sales services to customers.-Escalation of network issues from various locations to the network group Show less



EasyReach Interlinks Limited

• Logistics Officer

  • May 2014 - May 2015

  -Warehouse/ Inventory management. -Stock Controlling. -Dispatching of stock to various company branches. -Stock reordering. -Warehouse/ Inventory management. -Stock Controlling. -Dispatching of stock to various company branches. -Stock reordering.

• Sales Executive

  • Oct 2013 - May 2014

  -Sales and Marketing activities. -Cash Management. -Stock Management. -Sending daily and weekly sales reports. -Using company ERP system to post and track dispatched stock -Sales and Marketing activities. -Cash Management. -Stock Management. -Sending daily and weekly sales reports. -Using company ERP system to post and track dispatched stock



Upper Room Limited

• United Kingdom

• Warehouse Officer

  • Jun 2011 - Jun 2013

  -Warehousing. -Inventory management. -Stock Controlling. -Taking and processing branches daily requisitions -Dispatching of stock to various company branches. -Stock reordering. -Warehousing. -Inventory management. -Stock Controlling. -Taking and processing branches daily requisitions -Dispatching of stock to various company branches. -Stock reordering.