Oyeti Theophilus
Customer Success Manager at SearchSmartly- Claim this Profile
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Spanish Limited working proficiency
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Agile Fundamentals
UdemyAug, 2022- Sep, 2024 -
Scrum Fundamentals Certified (SFC)
SCRUMstudy - Accreditation Body for Scrum and AgileFeb, 2022- Sep, 2024 -
Certified Associate in Project Management (CAPM)
SimplilearnNov, 2021- Sep, 2024 -
How To Manage A Remote Team
GitHubNov, 2021- Sep, 2024
Experience
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SearchSmartly
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United Kingdom
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Real Estate
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1 - 100 Employee
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Customer Success Manager
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Dec 2022 - Oct 2023
•Designed and executed comprehensive plans that elevated customer service operations, resulting in a noteworthy 12% increase in productivity levels. •Pioneered the overhaul of agent outreach processes, introducing an automated ticket assignment system and personalized email flows. These strategic interventions led to heightened agent engagement, a remarkable 20% reduction in response time, and a commendable 15% enhancement in overall agent conversion rates. • Led a data-driven B2B… Show more •Designed and executed comprehensive plans that elevated customer service operations, resulting in a noteworthy 12% increase in productivity levels. •Pioneered the overhaul of agent outreach processes, introducing an automated ticket assignment system and personalized email flows. These strategic interventions led to heightened agent engagement, a remarkable 20% reduction in response time, and a commendable 15% enhancement in overall agent conversion rates. • Led a data-driven B2B research initiative that made significant inroads into untapped European markets, thereby diversifying revenue streams. The resounding success of this project contributed to an impressive 60% surge in sales and a substantial 30% boost in profit margin. •Championed cross-functional collaboration across software, marketing, product, and executive teams, ensuring optimal resource allocation and seamless communication to meet 90% of goal deadlines. •Demonstrated adept management skills by closely monitoring team performance on a daily basis, promptly addressing issues to uphold process efficiency.
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Customer Success Associate
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Jun 2022 - Mar 2023
•I have generated reports of findings to assist management in making key decisions and collaborated with the growth team on cost-cutting projects aimed at improving productivity. As a result, we reduced our marketing costs by 20% while maintaining the same level of customer acquisition. •As part of the company's administrative team, I played a vital role in providing comprehensive support. My responsibilities included coordinating sales leads, rental leads, document retention, managing… Show more •I have generated reports of findings to assist management in making key decisions and collaborated with the growth team on cost-cutting projects aimed at improving productivity. As a result, we reduced our marketing costs by 20% while maintaining the same level of customer acquisition. •As part of the company's administrative team, I played a vital role in providing comprehensive support. My responsibilities included coordinating sales leads, rental leads, document retention, managing onboarding processes, and offering general office support. •Developed and implemented new initiatives to improve business operations by reviewing and creating documentations of business processes and procedures. •Conducted customer surveys to gather feedback and identify areas for improvement, leading to enhanced customer satisfaction and retention. •Collaborated with the growth and marketing teams on projects to drive business growth and increase brand visibility. •Analyzed data and generated reports to provide insights and recommendations for process improvements and decision-making. •Demonstrated strong project management skills by effectively managing multiple tasks and priorities within deadlines.
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Project/Operations Coordinator
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Mar 2020 - Jan 2022
•Leveraged goal setting skills, management skills and budgetary management skills to collaborate with cross-functional staff throughout the department to ensure smooth running of logistics operations. •Provided overall leadership, management, planning and strategic direction for a staff of 20+ by performing administrative tasks and working together on logistics initiatives primarily on the development and delivery of logistics activities or functions. • Developed and maintained detailed… Show more •Leveraged goal setting skills, management skills and budgetary management skills to collaborate with cross-functional staff throughout the department to ensure smooth running of logistics operations. •Provided overall leadership, management, planning and strategic direction for a staff of 20+ by performing administrative tasks and working together on logistics initiatives primarily on the development and delivery of logistics activities or functions. • Developed and maintained detailed project schedule notating administrative tasks such as deadlines and specifications in accordance with accepted project management protocols. •Facilitated meetings via phone, in person and/or video chat with logistics team to provide tailored support. Show less •Leveraged goal setting skills, management skills and budgetary management skills to collaborate with cross-functional staff throughout the department to ensure smooth running of logistics operations. •Provided overall leadership, management, planning and strategic direction for a staff of 20+ by performing administrative tasks and working together on logistics initiatives primarily on the development and delivery of logistics activities or functions. • Developed and maintained detailed… Show more •Leveraged goal setting skills, management skills and budgetary management skills to collaborate with cross-functional staff throughout the department to ensure smooth running of logistics operations. •Provided overall leadership, management, planning and strategic direction for a staff of 20+ by performing administrative tasks and working together on logistics initiatives primarily on the development and delivery of logistics activities or functions. • Developed and maintained detailed project schedule notating administrative tasks such as deadlines and specifications in accordance with accepted project management protocols. •Facilitated meetings via phone, in person and/or video chat with logistics team to provide tailored support. Show less
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O.E Enterprises
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United States
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Customer Service Representative
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Nov 2016 - Dec 2019
•Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. •Maintained and built relationships with 100+ customers and contractors, providing exceptional customer service and efficient plastic deliveries daily which translated to exceeding sales goals by 11% MTD. •Fostered a robust, sustainable network of buyers and effective customer relationship. •Developed reporting infrastructure for sales KPI's, resulting in a 35%… Show more •Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. •Maintained and built relationships with 100+ customers and contractors, providing exceptional customer service and efficient plastic deliveries daily which translated to exceeding sales goals by 11% MTD. •Fostered a robust, sustainable network of buyers and effective customer relationship. •Developed reporting infrastructure for sales KPI's, resulting in a 35% customer retention rate. •Created annual marketing report containing revenue projections, competitive analysis and monthly sales goals. Show less •Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. •Maintained and built relationships with 100+ customers and contractors, providing exceptional customer service and efficient plastic deliveries daily which translated to exceeding sales goals by 11% MTD. •Fostered a robust, sustainable network of buyers and effective customer relationship. •Developed reporting infrastructure for sales KPI's, resulting in a 35%… Show more •Managed a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. •Maintained and built relationships with 100+ customers and contractors, providing exceptional customer service and efficient plastic deliveries daily which translated to exceeding sales goals by 11% MTD. •Fostered a robust, sustainable network of buyers and effective customer relationship. •Developed reporting infrastructure for sales KPI's, resulting in a 35% customer retention rate. •Created annual marketing report containing revenue projections, competitive analysis and monthly sales goals. Show less
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Education
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2018 - 2023
Federal University of Technology Akure
Bachelor of Technology - BTech, Building Construction Technology -
Coursera
Google Project management certificate
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