Business Analyst

• Apr 2022 - Present

Product Lead, Merchant Solutions

• Jan 2020 - Jan 2022

Key Responsibilities: • Identify opportunities to develop and market new electronic products and services within and outside the organization. • Elicitation backlog of new features, gathering of product requirements, and user stories development for new & existing products within an agile development environment. • Creation of marketing briefs to introduce new products to the market, driving the communications plan, delivering internal training, customer beta testing, and creation of… Show more Key Responsibilities: • Identify opportunities to develop and market new electronic products and services within and outside the organization. • Elicitation backlog of new features, gathering of product requirements, and user stories development for new & existing products within an agile development environment. • Creation of marketing briefs to introduce new products to the market, driving the communications plan, delivering internal training, customer beta testing, and creation of battle cards. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Partnering with developers and technical vendors to manage new features from ideation through release to post deployment support • Collaborating with product marketing to manage product communication across the company and directed at customers. • Driving initiatives to understand customer behaviors and needs. • Measuring the success of the product by defining and tracking specific KPIs. • Periodically prepared business and competitive assessment report to appraise the bank’s digital channels to ensure they were up to acceptable global and industry standards. • Primarily responsible for the overall planning of the team’s budgets & profitability (P&L) of the team’s digital collections channels. • Conducted Service Level Agreement (SLA) reviews with internal stakeholders such as Procurement, Legal etc. and third-party vendors. • Planned and executed various loyalty & campaign initiatives with the Marketing team that drove digital channel adoption and transactions by retail and business customers. Show less Key Responsibilities: • Identify opportunities to develop and market new electronic products and services within and outside the organization. • Elicitation backlog of new features, gathering of product requirements, and user stories development for new & existing products within an agile development environment. • Creation of marketing briefs to introduce new products to the market, driving the communications plan, delivering internal training, customer beta testing, and creation of… Show more Key Responsibilities: • Identify opportunities to develop and market new electronic products and services within and outside the organization. • Elicitation backlog of new features, gathering of product requirements, and user stories development for new & existing products within an agile development environment. • Creation of marketing briefs to introduce new products to the market, driving the communications plan, delivering internal training, customer beta testing, and creation of battle cards. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Partnering with developers and technical vendors to manage new features from ideation through release to post deployment support • Collaborating with product marketing to manage product communication across the company and directed at customers. • Driving initiatives to understand customer behaviors and needs. • Measuring the success of the product by defining and tracking specific KPIs. • Periodically prepared business and competitive assessment report to appraise the bank’s digital channels to ensure they were up to acceptable global and industry standards. • Primarily responsible for the overall planning of the team’s budgets & profitability (P&L) of the team’s digital collections channels. • Conducted Service Level Agreement (SLA) reviews with internal stakeholders such as Procurement, Legal etc. and third-party vendors. • Planned and executed various loyalty & campaign initiatives with the Marketing team that drove digital channel adoption and transactions by retail and business customers. Show less

E-Channels Business Analyst

• Jul 2019 - Jan 2020

Key Responsibilities: • Provision of 2nd Level support to customers with a timely resolution of issues. • Client assessment and onboarding in line with international best practices. • Conducted client and staff training on the effective usage of the payment and collections channels to improve product knowledge. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Channel platform monitoring… Show more Key Responsibilities: • Provision of 2nd Level support to customers with a timely resolution of issues. • Client assessment and onboarding in line with international best practices. • Conducted client and staff training on the effective usage of the payment and collections channels to improve product knowledge. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Channel platform monitoring (ATM, POS, E-Commerce and other payment & collections) to enhance platform uptime. • Conducted platform performance reviews to ensure risk mitigation and regulatory compliance. • Transaction performance monitoring and data analytics • Collaborating with technical partners to manage new features from ideation through release to post deployment support • Monitoring competitor banks in the market and keeping abreast of their new product offerings / service developments, assess the threat to the business and plan remedial action to maintain a competitive edge. • Maintaining high levels of customer contact through customer workshops, focus groups, client calls, product and concept research to ensure feedback is gained on product offerings, and modifications made as appropriate • Monitoring overall service standards and maintaining good relationship with internal stakeholders to ensure that quality of service to customers remains superior to competition • Planning new product launches, as required, with Business Development, to ensure that new products meet planned revenue and volume targets. Show less Key Responsibilities: • Provision of 2nd Level support to customers with a timely resolution of issues. • Client assessment and onboarding in line with international best practices. • Conducted client and staff training on the effective usage of the payment and collections channels to improve product knowledge. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Channel platform monitoring… Show more Key Responsibilities: • Provision of 2nd Level support to customers with a timely resolution of issues. • Client assessment and onboarding in line with international best practices. • Conducted client and staff training on the effective usage of the payment and collections channels to improve product knowledge. • Responsible for the management of new and enhanced products throughout their development life cycle to meet client specific requirements • Channel platform monitoring (ATM, POS, E-Commerce and other payment & collections) to enhance platform uptime. • Conducted platform performance reviews to ensure risk mitigation and regulatory compliance. • Transaction performance monitoring and data analytics • Collaborating with technical partners to manage new features from ideation through release to post deployment support • Monitoring competitor banks in the market and keeping abreast of their new product offerings / service developments, assess the threat to the business and plan remedial action to maintain a competitive edge. • Maintaining high levels of customer contact through customer workshops, focus groups, client calls, product and concept research to ensure feedback is gained on product offerings, and modifications made as appropriate • Monitoring overall service standards and maintaining good relationship with internal stakeholders to ensure that quality of service to customers remains superior to competition • Planning new product launches, as required, with Business Development, to ensure that new products meet planned revenue and volume targets. Show less

Product Manager

• Jul 2017 - Jul 2019

Key Responsibilities: • Define the product strategic road map to ensure competitiveness and to enhance profitability in line with the bank’s strategic growth plan. • Drove the evolution of payment and POS/MPOS technology solution at the core of the Banking industry's E-Banking ecosystem. • Market research to identify new features for backlog prioritization to ensure the continuous enhancement of the acquiring channels. • Prepare business requirement document to capture customer’s… Show more Key Responsibilities: • Define the product strategic road map to ensure competitiveness and to enhance profitability in line with the bank’s strategic growth plan. • Drove the evolution of payment and POS/MPOS technology solution at the core of the Banking industry's E-Banking ecosystem. • Market research to identify new features for backlog prioritization to ensure the continuous enhancement of the acquiring channels. • Prepare business requirement document to capture customer’s business needs and aid API integration. • Collaborated with the Sales network to drive Sales and Merchant Acquisition to ensure the realization of the team’s revenue target. • Periodically prepared business and competitor performance analysis to enhance the bank’s merchant acquiring channels. • Primarily responsible for the training of merchants and staff on the efficient usage of the bank’s POS/MPOS and QR Code solutions. • POS/MPOS Merchant assessment prior to their onboarding in-line with the bank’s risk appetite and international best practices. • Facilitated the integration of customized payment solutions for target sectors e.g., Aviation, Education, Power, Government, Telecoms etc. • Process Improvement through the conceptualization & introduction of an all-encompassing merchant onboarding form. Co-Authored the regulator approved Merchant Acquiring Risk Management framework for the bank. • Conduct Service Level Agreement (SLA) reviews in conjunction with internal stakeholders and vendors. • Planned and executed various loyalty & campaign initiatives with the Marketing team that drove digital channel adoption and transactions by retail and business customers. • Ensure timeous and accurate regulatory, financial and risk reporting of all payment and collections channels.

Executive Trainee

• Apr 2017 - Jul 2017

Mobile Financial Services (AccessMoney) Key Responsibilities: *Mobile Money Agent on-boarding in line with the bank's risk appetite and international best practices * Data Analytics and Performance monitoring *Mobile Money Agent training on the effective funds availment to IDPs *Funds disbursement to Mobile Money Agents. *Assist in prompt resolution of Mobile Money Agent's issues