Regional Recruiter

• Aug 2021 - Present

Cutomer Experience Specialist

• Mar 2018 - Sep 2021

Customer Support• Processing of a high volume of Consumer and Business customer interactions and enquiries via telephone and email through Salesforce with regards to currency exchange, international banking and general account management.• Answer all internal and external queries in a timely manner and within agreed Standard Level Agreements (SLA) and Company KPI's.• Establish and maintain professional and trust worthy rapport with internal and external clients quickly.• Liaise with external banking partners to locate and apply monetary transactions to customers’ accounts.• Contribute to improvements across the team and the business by submitting process and procedure improvements and identifying gaps in service and training.• Use of business systems such as Salesforce, Microsoft Outlook and other Microsoft Office applications.

Customer Service Executive

• Jul 2017 - Nov 2017

• Providing outstanding customer service • Ensure the security and safety of the customers is compliant with the airport regulations • Quickly adaptable to any International Airlines requirements such as American Airlines, FinnAir, BlueAir among others. • Constantly achieving very high customer satisfaction standards • Providing Premium Service to VIP Customers • Providing Self -Service Assistance • Responsible for managing the Area Floor Organization and Flow of Customers

Independent Distributor

• Sep 2011 - Nov 2017

 Authorised Distributor of health and well being products. Area Business Development and Management Exceeding sales targets Lead generation and customer retention  Authorised Distributor of health and well being products. Area Business Development and Management Exceeding sales targets Lead generation and customer retention

Client Relationship Specialist- Higher Education Programmes

• Jan 2017 - Apr 2017

Generating Leads Main point of contact between Aviation Leasing Companies and CIAS Responsible for Student Recruitment Generating Leads Main point of contact between Aviation Leasing Companies and CIAS Responsible for Student Recruitment

Accord Translations

• 2013 - 2017

Translating and interpreting material from Russian , Romanian into English and from English into Russian, Romanian for Court of Justice, Civil Ceremonies, HSE Translating and interpreting material from Russian , Romanian into English and from English into Russian, Romanian for Court of Justice, Civil Ceremonies, HSE

Sale Executive and Frontline Person

• Jun 2009 - Jan 2015

 Dealing with customers’ enquiry at all time and providing great customer service as well as closing sales transactions, building with customers relationship and loyalty. Responsible for national and international supplier transactions. In charge of buying and selling stock across Ireland and North of Ireland. Merchandising and administrative work . Key accounts management.  Dealing with customers’ enquiry at all time and providing great customer service as well as closing sales transactions, building with customers relationship and loyalty. Responsible for national and international supplier transactions. In charge of buying and selling stock across Ireland and North of Ireland. Merchandising and administrative work . Key accounts management.