Experience

LAGOS STATE INTERNAL REVENUE SERVICE (LIRS)

• Nigeria
• Government Administration
• 1 - 100 Employee

• • Jul 2021 - Apr 2023

  • Implemented new organizational systems, resulting in a 30% increase in overall efficiency. • Developed and standardized office procedures, leading to improved workflow and reduced errors by 20%. • Successfully managed multiple executive calendars, scheduling and coordinating appointments, meetings, and travel arrangements with 100% accuracy. • Successfully managed multiple executive calendars, scheduling and coordinating appointments, meetings, and travel arrangements with 100% accuracy. • Drafted and edited correspondence, reports, and presentations that were commended for clarity, conciseness, and professionalism. • Identified a recurring issue in a workflow process and implemented a solution that reduced errors by 50% and saved 1 hour per day. • Analyzed and evaluated vendors, resulting in the selection of a more cost-effective supplier, reducing the departments expenses by 15% Show less

• • Sep 2017 - Jun 2021

  • Orchestrated and facilitated large-scale corporate events, including conferences and seminars, managing all logistical aspects such as venue selection, vendor coordination, and attendee registration, resulting in successful and well-executed events • Developed and maintained a centralized electronic filing system, resulting in easy document retrieval, reducing search time by 30% • Coordinated complex travel itineraries, including flights, accommodations, and ground transportation, optimizing cost savings and ensuring seamless travel experiences. • Provided exceptional customer service by promptly and professionally addressing inquiries and resolving issues, resulting in a high level of client satisfaction and positive feedback. • Assisted in coordinating and tracking project timelines and deliverables, ensuring projects were completed within budget and on schedule. Acted as a liaison between the organization and clients, vendors, and stakeholders, and maintain a professional and courteous demeanor when communicating with them. Show less

• • Sep 2015 - Aug 2017

  • Respond to help desk tickets and provide prompt and effective technical support to end-users. • Diagnose and resolve hardware and software issues, including desktops, laptops, printers, and mobile devices. • Assist users with software installation, configuration, and usage. • Streamlined processes and implemented best practices, resulting in a 20% reduction in average ticket resolution time, improving productivity and minimizing user downtime Actively participated in team meetings and shared knowledge and insights, contributing to the continuous improvement of team processes and overall efficiency. Show less

• • Aug 2012 - Sep 2015

  • Provided prompt and effective resolution to Tax payers inquiries, resulting in a 20% decrease in average response time. • Achieved a Tax payers satisfaction rating of 95% through proactive problem-solving and empathetic communication. • Resolved complex Tax payers issues by collaborating with cross-functional teams, resulting in a 30% decrease in escalated complaints. • Demonstrated excellent verbal and written communication skills, ensuring clear and concise interactions with Tax payers. • Implemented time management techniques, such as efficient call disposition and follow-up, resulting in a 15% increase in call resolution rate. • Generated weekly/monthly reports on tax payers feedback and trends, providing valuable insights for process improvement and Tax payers satisfaction enhancement Show less



Standard Alliance Life Assurance

• Marketing Executive

  • Jul 2010 - May 2011

  •Established solid working relationships with leads, prospects and clients. •Coached and trained new marketing executives on the most effective method of selling insurance to Nigerians. •Successfully built and expanded the data-base of prospects for the company through networking. •Re-oriented prospects on the importance of insurance, insurance policies and insurance companies. •Evaluated the needs of prospects and advised them on the suitable policies for their need. •Established solid working relationships with leads, prospects and clients. •Coached and trained new marketing executives on the most effective method of selling insurance to Nigerians. •Successfully built and expanded the data-base of prospects for the company through networking. •Re-oriented prospects on the importance of insurance, insurance policies and insurance companies. •Evaluated the needs of prospects and advised them on the suitable policies for their need.