Experience

Just Technology Group

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Helpdesk/Projects Supervisor

  • Nov 2022 - Present

  In this role, I am responsible for: Helpdesk management Cyber Essentials gap analysis, readiness and assessment ISO 27001 gap analysis and readiness CIS controls Information security policies Vulnerability management Patch management Password audits In this role, I am responsible for: Helpdesk management Cyber Essentials gap analysis, readiness and assessment ISO 27001 gap analysis and readiness CIS controls Information security policies Vulnerability management Patch management Password audits



Cerba Lancet Africa

• South Africa
• Hospitals and Health Care
• 1 - 100 Employee

• IT Manager

  • Dec 2021 - Sep 2022

  - Responsible for IT Service Management in all 12 operating locations across Nigeria - Provided leadership for the Nigerian IT team in delivering quality and efficient support to the business - Drove cloud adoption and served as an escalation point for the Microsoft 365 services (Exchange online, Microsoft Azure AD, Microsoft Teams) across the 12 operating countries in the Cerba Lancet Africa group - Served on the Cerba Lancet Africa Security council and drew up IT Security Policies and Procedures for the organization - IT Asset management - Managed vendor relationships and ensured SLAs were met Show less



Levene Energy Holdings

• Nigeria
• Oil and Gas
• 1 - 100 Employee

• Group IT Administrator

  • Sep 2019 - Dec 2021

  - Managed IT Service delivery across all 3 operating locations (Lagos, Abuja & London) - Leveraged on the Microsoft Cloud (specifically Microsoft 365) in solving business needs - Managed the Microsoft 365 and Windows 10 environments - Rebuilt the Company Intranet using Microsoft Sharepoint and assigned the relevant permissions to groups and individuals - Enterprise security management using Microsoft 365 security and Sophos cloud - Plan, create and deliver training for the IT technical support team as well as other teams within the organization to bring them up to speed in using IT tools for the company’s business. - Mentor and provide technical guidance to support engineers through individual coaching sessions as well as act as point of contact for escalations on complex case scenarios. - Drawing up IT Policies and Procedures. - IT advisory to Executive management - Managing all IT Projects, IT Incidents, Change and Problems - Overseeing IT Infrastructure & Support service delivery - Managing IT Vendors, Contracts and SLAs Show less



Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Engineer

  • Oct 2018 - Aug 2019

  In this role, - I served as the Primary Technical contact for cloud customers. - Carried out advanced technical troubleshooting based on customer complaints. - Provided resolutions based on findings - Collaborated with subject matter experts and escalation managers when additional support is needed. - Collaborated on cross-team and cross product technical issues by working with colleagues from other teams to effectively resolve customer issues from all around the world. - Supported Microsoft products like Microsoft Azure, Active Directory Domain Services, Office 365. Show less



ITwize Technology Ltd

• Nigeria
• IT Services and IT Consulting
• 1 - 100 Employee

• Network Engineer

  • Mar 2018 - Sep 2018

  Seconded to Vandrezzer Energy Services Limited, Lekki, Lagos - Managed Microsoft Cloud Services which included the Azure Active Directory, Office 365 & Sharepoint online - Migrated Email systems to Microsoft Exchange Online (Office 365) - Installed and Managed the Sophos UTM and Sophos Cloud security platform - Provided Network Support to remote sites at Port-Harcourt and at Offshore locations Seconded to Vandrezzer Energy Services Limited, Lekki, Lagos - Managed Microsoft Cloud Services which included the Azure Active Directory, Office 365 & Sharepoint online - Migrated Email systems to Microsoft Exchange Online (Office 365) - Installed and Managed the Sophos UTM and Sophos Cloud security platform - Provided Network Support to remote sites at Port-Harcourt and at Offshore locations



Hyprops Nigeria Limited

• Nigeria
• Oil and Gas
• 1 - 100 Employee

• IT Executive - Team Lead

  • Apr 2015 - Mar 2017

  - Daily administration of the IT Infrastructure - Applying the principles of change management in educating my users about the new changes in the network structure and how they’ll stand to gain in the long run. - Drawing up of IT policies. - IT inventory and stock control - Daily administration of the IT Infrastructure - Applying the principles of change management in educating my users about the new changes in the network structure and how they’ll stand to gain in the long run. - Drawing up of IT policies. - IT inventory and stock control



G. Elias

• Nigeria
• Law Practice
• 1 - 100 Employee

• IT Officer

  • May 2014 - Apr 2015

  Responsible for: - Administering and Managing the firm's IT Infrastructure which comprises ** Windows Servers & client PCs ** Cisco 2900 series (Router & Switches), UC 520 Voice appliance and Cisco IP Phones - Acting on all incidents - Providing technical support to users directly and remotely using Teamviewer. - Carrying out periodic backups and monitoring both the onsite and offsite backups. - Managing Network Printers. - Hardware Installation & Support. - Software/Application Support to Users - Working remotely with OEMs (Microsoft, Symantec & Cisco TAC) and their partners in resolving technical issues. - Reviewing proposals sent in by IT service companies. - Advising top management on the necessary and needed IT solutions to deploy. - Updating the Firm's website. - Procuring new IT equipment. - Tasks related directly and Indirectly to IT. Show less



Tara Systems Limited

• 9th Floor, NCR Building, 6 Broad Street, Lagos

• Network Support Engineer

  • Nov 2013 - Apr 2014

  - Configured microwave radios for Installation at both the base station and at customer sites. - Remote and Physical troubleshooting of radios that perform below their expected minimum performance levels. - Worked closely with the Network Manager in configuring routing protocols such as BGP and OSPF. - Monitored link performance from the NOC. - Provided Online Technical Support to Customers. - Configured microwave radios for Installation at both the base station and at customer sites. - Remote and Physical troubleshooting of radios that perform below their expected minimum performance levels. - Worked closely with the Network Manager in configuring routing protocols such as BGP and OSPF. - Monitored link performance from the NOC. - Provided Online Technical Support to Customers.