Experience

ZenITIL

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Director

  • Jun 2011 - Present

  Through the use of best practice principles coupled with maturity modelling and operational goaling I deliver Strategic and Operational consulting to small-medium size enterprises seeking a proven path in the delivery of true business value. Through the use of best practice principles coupled with maturity modelling and operational goaling I deliver Strategic and Operational consulting to small-medium size enterprises seeking a proven path in the delivery of true business value.



Northern Territory PHN

• Australia
• Hospitals and Health Care
• 1 - 100 Employee

• Chief Information Officer

  • Apr 2020 - Jun 2020



Digital Sense

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Consultant

  • Apr 2019 - Sep 2019

  Leading process improvement, governance uplift, and structuring organisational change management to enable increased efficiency and effectiveness in the delivery of business value.

• Service Operations Manager

  • Dec 2018 - Mar 2019



Department of State Development, Infrastructure, Local Government and Planning

• Australia
• Government Administration
• 700 & Above Employee

• Service Delivery Manager

  • Sep 2016 - Aug 2018

• A/Chief Information Officer

  • Nov 2017 - Apr 2018



QSuper

• Australia
• Financial Services
• 200 - 300 Employee

• Manager IT Service Management & Integration + Manager Technical Services

  • Jan 2015 - Jun 2016

  Contracted in two roles leading the Infrastructure, Service Desk, and Problem & Change Management teams for the 2nd largest Australian superannuation fund with over $50 Billion in managed funds. Focused on performance and process improvement in alignment with best practice as well as the continued delivery of services and infrastructure to support 440,000 members state wide. Contracted in two roles leading the Infrastructure, Service Desk, and Problem & Change Management teams for the 2nd largest Australian superannuation fund with over $50 Billion in managed funds. Focused on performance and process improvement in alignment with best practice as well as the continued delivery of services and infrastructure to support 440,000 members state wide.



Cleanaway Waste Management

• Australia
• Environmental Services
• 700 & Above Employee

• IT Operations Manager

  • Sep 2014 - Jan 2015

  Contracted to deliver ITIL-centric process improvement and quality initiatives whilst leading the IT Operations department in an ASX listed company with over 120 sites nationwide. Contracted to deliver ITIL-centric process improvement and quality initiatives whilst leading the IT Operations department in an ASX listed company with over 120 sites nationwide.



RACQ

• Australia
• Financial Services
• 700 & Above Employee

• Infrastructure Manager

  • 2012 - 2014

  Managing the compute, storage and application environments which underpin RACQ services and products such as RACQ Insurance and road-side assistance throughout Queensland. Lead internal teams in working with key infrastructure and application vendors across the full range of wintel, unix, storage, application and data fields. Managing the compute, storage and application environments which underpin RACQ services and products such as RACQ Insurance and road-side assistance throughout Queensland. Lead internal teams in working with key infrastructure and application vendors across the full range of wintel, unix, storage, application and data fields.



Tatts Group

• Australia
• Gambling Facilities and Casinos
• 100 - 200 Employee

• Senior Project Manager

  • 2011 - 2012

  Led a number of technical projects covering gaming solutions, infrastructure management, security and governance, as well as the integration of Tas Tote infrastructure and their corporate and retail network throughout Tasmania into the Tatts organisation. Worked closely with leading vendors and integrators plus a range of internal teams in the delivery of successful project outcomes within a highly regulated high-availability environment which at ~10,000 sites represented the largest private network in Australia.



BDO in Australia

• Australia
• Accounting
• 700 & Above Employee

• ICT Manager

  • 2008 - 2011

  Responsible for all IT strategy and operations within the firm including setting technical strategy, enabling business goals, and delivering on operational performance targets. Provided leadership through a large body of work incorporating widespread and extensive infrastructure and systems implementations. Successfully delivered on DR recovery targets and played a key role in business continuity for the firm both during and after the 2011 Brisbane Floods (where three quarters of the state of Queensland was a declared disaster zone).



Domino's

• United States
• Restaurants
• 700 & Above Employee

• IT Services Manager

  • 2006 - 2008

  Led multiple teams in meeting the infrastructure, support, procurement, and installation requirements of DPE’s 500 outlets in diverse locations across Australia and New Zealand. Managed the implementation of infrastructure architecture for corporate operations in France, Belgium, the Netherlands, as well as the company’s main ecommerce channel and attendant networks in Australia & New Zealand. Led multiple teams in meeting the infrastructure, support, procurement, and installation requirements of DPE’s 500 outlets in diverse locations across Australia and New Zealand. Managed the implementation of infrastructure architecture for corporate operations in France, Belgium, the Netherlands, as well as the company’s main ecommerce channel and attendant networks in Australia & New Zealand.



The System Works Group (TSWG)

• Customer Service & Operations Manager

  • 2006 - 2006

  Managing a multi-faceted team in the delivery and support of internet banking solutions as well as high availability facilities management services to over 60 financial institutions in Australia and New Zealand. Managing a multi-faceted team in the delivery and support of internet banking solutions as well as high availability facilities management services to over 60 financial institutions in Australia and New Zealand.



KPMG Australia

• Australia
• Business Consulting and Services
• 700 & Above Employee

• State Team Leader

  • 2001 - 2006

  Leading a core team of professionals in providing technical services and support to in excess of 430 professional services staff in KPMG’s merged-firm offices and various other remote sites throughout Queensland. Leading a core team of professionals in providing technical services and support to in excess of 430 professional services staff in KPMG’s merged-firm offices and various other remote sites throughout Queensland.



Nortel Networks

• Telecommunications
• 700 & Above Employee

• Lan Administrator

  • 1999 - 2000

  LAN administration role as a part of the Australian CDMA phone network implemention project for Telstra. LAN administration role as a part of the Australian CDMA phone network implemention project for Telstra.