Front of House

• Sep 2017 - Present

Floor Supervisor

• Jan 2017 - Aug 2017

- Overlooking a team of up to 10 front of house staff consisting of full time and part time employees - Allocating staff members to specific sections to ensure day to day operations are done effectively and efficiently - Liaising between the general manager of the company and staff members to ensure company goals are consistently met and any issues are readily addressed - Completing daily financial and operating reports outlining average customer spend, daily revenue, staff appraisals and menu trends - Ongoing focus on building a better work environment for all with a strong focus on staff morale Show less

Venue Manager

• Jan 2015 - Dec 2016

- Supervised a total of 6-7 floor staff and baristas at a specialty coffee café in a central CBD location. - Completed weekly sales reports outlining wage costs, weekly revenue, cost of goods sold, drawing comparisons to reports from previous years and devising ways to consistently improve service and products - Rostering duties - Responsible for screening, interviewing, hiring and training new staff members - Ran monthly meetings to address any concerns, ongoing issues, staff appraisals, customer feedback - Overlooked all stock orders through 2IC and Head of Coffee Show less