Owen Whiteman

IT Technician at Synergy IT Business Solutions
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Contact Information
us****@****om
(386) 825-5501
Location
Doncaster, England, United Kingdom, UK

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Credentials

  • ECDL
    BCS, The Chartered Institute for IT
    Apr, 2016
    - Oct, 2024

Experience

  • Synergy IT Business Solutions
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Technician
      • Jun 2022 - Present

    • Junior IT Technician (Apprenticeship)
      • Sep 2021 - Jun 2022

      Handle customer IT queries and concerns through voice communication as well as written via email. Use remote support techniques to handle issues that customers have, providing resolutions to issues in a swift and professional manner.If unable to resolve the issue remotely, callouts are conducted so that we can follow the resolution process through to the very end to keep the customer happy and to ensure that their business runs as smoothly as possible.I currently co-manage Synergy's social media accounts to push business through social media, enticing new customers in to our business through effective social media tactics.I support the administrative tasks of the business through the use of jobsheets, purchase orders, a jobdesk and quotation templates, updating them as required to ensure that they are accurate, professional and up-to-date. Show less

  • Vue Entertainment
    • United Kingdom
    • Entertainment Providers
    • 100 - 200 Employee
    • Customer Assistant
      • Sep 2017 - May 2021

Education

  • Doncaster College
    BTEC Level 3 National Extended Diploma, Computing
    2018 - 2020
  • Don Valley Academy
    GCSE, Maths
    2012 - 2017
  • Don Valley Academy
    GCSE, English Language and Literature, General
    2012 - 2017
  • Don Valley Academy
    GCSE, Information Technology
    2012 - 2017
  • Don Valley Academy
    GCSE, Business
    2012 - 2017
  • Don Valley Academy
    GCSE, Science
    2012 - 2017
  • Don Valley Academy
    GCSE, Additional Science
    2012 - 2017
  • Don Valley Academy
    GCSE, Geography
    2012 - 2017
  • Don Valley Academy
    GCSE, French
    2012 - 2017

Community

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