Intake Manager

• Aug 2023 - Present

Manager of a team of Intake Coordinators, responsible for team support, process review and task management, focusing on patient centered care.

Intake Supervisor

• May 2023 - Sep 2023

Managing a team of dedicated intake coordinators in survival mental health service

Intake Coordinator

• Apr 2023 - May 2023

Working as an Intake Coordination Temp at Active Path Mental Health. Working as an Intake Coordination Temp at Active Path Mental Health.

Special Programming Assistant

• Sep 2022 - Apr 2023

Software Engineer Intensive Team Member

• Feb 2023 - Feb 2023

2 day hackathon sprint programming session working with 2 other designers and a team of 3 UX/UI designers to design, wireframe, write and present a working prototype application. Produced an application called Food Forest that allowed users who have urban farms and food surplus to share, vend and trade locally. The purpose of the app is to address food deserts in urban areas and allow small business/sole proprietors to better connect with consumers who are interested in local/slow foods. The team project was the winning project, and was deemed the most viable and closest to launch of all of the projects produced by competing groups in the sprint. Show less

Software Engineering Graduate

• Oct 2022 - Jan 2023

Collaborated in problem solving, debugging, and other software engineering tasks. Created new applications to address real world user interests and needs. Work both solo and in groups on multi-stage projects focusing on both front end and full stack applications.Current Projects Include: a web version of the game classic game Simon; a full-stack application utilizing MongoDB Atlas allowing users to catalog projects and make inventories for new ideas.

Patient Access Specialist

• May 2022 - Oct 2022

• Manages doctor's schedules, making sure that all segments are scheduled in an appropriate and timely manner, noting appointments with important information for check-ins, and monitoring insurance coverage on file is still accurate and current. • Manages recurring and one time schedule requests from multiple provider practice, ensuring that scheduling of patients are accomplished in a timely manner, confirms schedule requests with doctors for accuracy, and contacting patients to indicate or confirm changes necessary. • Responsible for incoming faxes from other practices, pharmacies, and providers, as well as internal messaging from patients and providers across multiple platforms, triaging requests and addressing or forwarding to providers accordingly. • Checks patients in and out, confirming all insurance and personal information is up to date, confirming accuracy of personal and benefit information on file. • Manages incoming multi-line phone system, fielding incoming calls from various departments, other offices, and patients. Show less

Care Coordinator

• Sep 2021 - May 2022

• Checks patients in and out, confirming all insurance and personal information is up to date, registers new patients and confirms benefits coverage. • Manages incoming multi-line phone system, fielding incoming calls from various departments, other offices, and patients. • Manages doctor's schedule, making sure that all segments are scheduled in an appropriate and timely manner, noting appointments with important information for check-ins, and monitoring insurance coverage on file is still accurate and current. • Maintains multiple provider's waitlists for various types of services, both general recurring services and specialty procedures. • Assists with incoming referrals for services, reviews referrals and based on request schedules patients or places them on appropriate waitlists. • Maintains a weekly report of patient information focusing on outstanding balances and correct office/ provider assignments. • Member of the Care Advocate Retention committee and Team Building Committee, focusing on employee retention and engagement on a local in office and more global company wide scale. • Spearheaded the inclusion of Diversity, Equity, and Inclusion perspectives and events into the Team Building Committee agenda, allowing for more inclusive and productive employee engagement. Show less

Intake Coordinator

• Jul 2020 - May 2022

fax, email and phone. • Maintain wait lists and schedule intake appointments for new services for psychiatry, intensive out patient, and rapid access psychiatry intake • Wrote and maintained SOP documents for transition from legacy system to Epic conversion for Intake and Referrals • Process insurance verification for incoming patients • Extensive work with multiple electronic medical records systems (EMR), experienced in migration from one system to another (Meditech to Epic). • Designed and implemented new processes for triage of incoming referrals based on clinical criteria provided and maintained waitlists based on that criteria • Manned multi-line phone system, fielding calls from internal and outside providers, patients and families, and outside agencies to advise on the referral processes for different program, the requirements for those different programs, and status checks on existing pending referrals through multiple tools including spreadsheets and work queues in Epic. Show less

Patient Access Specialist

• Jun 2019 - Jun 2020

• Client management for multiple clinicians in mental and medical healthcare setting: Maintained the schedule multiple clinicians in both local and remote locations. Managed client contact, including scheduling, reminder calls, intakes, and any other necessary communication. Assisted with scheduling and waitlist management for Sanford and Brunswick office overflow. • Extensive work with multiple electronic medical records systems (EMR), experienced in migration from one system to another (provider to welligent). • Office management, York office: helped to consolidate ordering process across Clinic Based Therapy offices for supplies, allowing for more consistent tracking of department expenditures. Maintained the general appearance of the office to a high standard as well as cultivating a comfortable atmosphere for clients and staff alike. • Peer Training: Assisted in the training of other staff in new processes by creating training documentation and working to become a general subject matter expert as the transition from Provider to Welligent was completed. • Cash management: Coordinated the drop off of banking and cash payments with the accounting department in order to assure consistent payment processing for clients in the York office. Show less

Team Lead

• Apr 2013 - Jun 2019

Assist agents with billing, order entry, policy, and other related issues. Handle escalated customer calls. Specifically assigned to assisted with the training of agents in their initial weeks on the phone with customers. Assist agents with billing, order entry, policy, and other related issues. Handle escalated customer calls. Specifically assigned to assisted with the training of agents in their initial weeks on the phone with customers.

Sales Associate

• Feb 2010 - Feb 2013

- Employee Scheduling: trained in utilizing the scheduling programs FAST and Kronos to create schedules for shifts of up to 50 individuals and help maintain staffing for projected sales volume. - Customer Service/Sales: Handled customer concerns and order entry for special ordering, focused on providing efficient solutions to keep wait time down both in person and over multi-line phone systems. - Employee Council: member of employee council representing LGBT team-members, focused specifically on creating an inclusive work place, assisted with recruiting team members and directing them to community specific resources and looking for opportunities in the broader community for volunteer work. Show less

Designer

• Jan 2005 - Apr 2010

This was a company founded by myself, my husband, and a third business partner. We focused on product ideation, prototyping and custom fabrication in a variety of materials. My role within the company was multi-faceted (as it always is with a small business). Below is a list of some of what I did for us: -Design: Participated in group design brainstorming sessions working in teams to create and present ideas for clients who came to us with an idea that they wanted to explore. -Modeling: Assisted with modeling designs in SolidWorks (CAD software), and proof of concept prototyping. -Training and Supervision: Trained and supervised teams of up to six members in a fabrication shop and light construction setting. Focused on providing easy to understand instruction and skill building for unskilled or newly hired employees, making sure that people were trained and on the job faster with confidence in the skills they had mastered. -Accounting: Handled cash and small business accounting using QuickBooks and Excel spreadsheets. Show less