Experience

Middlesbrough FC

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Sales Executive

  • May 2022 - Present

• Ticketing Sales Assistant

  • Jun 2021 - May 2022

  • Proficient with Seat Geek, Fortress and Sport Alliance Systems. • Inbound and outbound calls relating to ticket sales, season card renewals, complaints and queries.• Processing transactions for supporters over the phone and over the counter in an efficient and timely manner.• Assisting supporters access to the stadium, reprinting and verifying tickets for entry and providing excellent customer experience for supporters on matchday. • Assisting new staff with training on Seat Geek software and applications. • Liaising with our supporter services department in resolving customer complaints and queries.• Handling the distributions of tickets for both postal and collections.• Implementation of Covid protocols. Show less



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Sales Advisor

  • Jan 2021 - Jun 2021

  Upgrades and Retention Upgrades and Retention



Middlesbrough FC

• United Kingdom
• Spectator Sports
• 100 - 200 Employee

• Ticketing Sales Executive

  • Aug 2019 - Oct 2020

• Ticketing Sales Assistant

  • Jun 2017 - Aug 2019