Experience

The SSI Group, LLC

• IT Services and IT Consulting

• Director, Business Data Systems

  • Jan 2017 - Present

• Director Application Support

  • Jan 2015 - Jan 2017

  Manage multiple teams responsible for maintaining, troubleshooting, and providing advanced support to the rest of the company and the client base for all of SSI's 14+ products. Responsible for managing interdepartment communication between Product Engineering and support, including the coordination of product releases and incorporation of SSI products into non-standard client system environments.Responsibilities span the Claims Management, Access Management, and Financial and Performance Management families of products. Show less

• Tier 2 Support Manager

  • Apr 2005 - Jan 2015

  Manage multiple teams responsible for maintaining, troubleshooting, and providing advanced support to the rest of the company and the client base for all of SSI's 14+ products. Responsible for managing interdepartment communication between R&D and support, including the coordination of product releases and incorporation of SSI products into non-standard client system environments.Starting in October 2007, responsibilities were expanded when I created a technically strong QA department to improve the quality of major product releases without significantly slowing the speed of those updates. Show less

• R&D Programmer Analyst

  • Jul 2002 - Apr 2005

  Maintained and customized the company's flagship hospital claims billing software product in a team environment using VFP 6.0, Foxpro 2.5, SQL Server, and ASP programming languages and database products.

• Client Services Programmer Analyst

  • Nov 1998 - Jul 2002

  Responsible for the creation, maintenance, testing and troubleshooting of global and custom validation and translation code routines using FoxPro 2.5 programming language. Included developing knowledge of healthcare EDI transaction sets and industry business logic.