Owen Landers
Field Services Engineer at Amtelco- Claim this Profile
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German -
Topline Score
Bio
Credentials
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AWS Certified Solutions Architect – Associate
Amazon Web Services (AWS)Sep, 2021- Nov, 2024
Experience
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Amtelco
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United States
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Telecommunications
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1 - 100 Employee
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Field Services Engineer
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Aug 2016 - Present
Provided technical support for Amtelco’s Intelligent Series, Genesis, and MisecureMessages applications. Troubleshot issues customers had with Microsoft SQL Server, IT networks, Windows, Ubuntu Linux, Asterisk, firewalls, ISPs, SMSmodems, WCTP providers, telecom carriers (Verizon, AT&T, etc…) Implemented products in the field both as a hosted solution and onsite. Used Wireshark to troubleshoot issues with VOIP communications. Main technician for MiSecureMessages, HIPAA-compliant hosted secure messaging platform. Planned and implemented migrationsand upgrades for 150+ customers. Assigned to an on-call rotation to provide off-hours support for our customers.
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Wisconsin Department of Transportation
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United States
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Government Administration
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700 & Above Employee
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Help Desk Level II
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Apr 2015 - Jul 2016
Project Highlight:Constructed a knowledge base documenting technical information regarding all DOT systems. These included DMV systems for title processing, DTSD road construction and planning software, traffic data streams and state patrol operation software. I documented this information and assisted the head of the project in getting into our Sharepoint Knowledge Base, which we referred to as “The Fox”.Other Tasks:Provided Level 1 support for all DOT IT systems, including those for DMV staff, external customers such as financial institutions and car dealerships, road builders, and State PatrolAssisted users with all standard Level 1 IT issues - account lockouts, connectivity, service requests, telecommunications issues, mainframe issues and access, as well as general DOT and IT questions.Performed remote support fixes for internal DOT staffAssisted external users with account access to DOT web applicationsMaintained a high First Call Resolution, maxing out at roughly 90%Processed RMAs for Level 2 and 3 staffPerformed security scans for computers Symantec flagged.
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Computer Repair Technician
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Jan 2015 - Apr 2015
Performed repairs on computers for residential and commercial clientsWent on-site to assess home IT issuesServiced Linux, Apple, Android and Windows PCs and devicesHelped develop ticketing and intake processes at new location Performed repairs on computers for residential and commercial clientsWent on-site to assess home IT issuesServiced Linux, Apple, Android and Windows PCs and devicesHelped develop ticketing and intake processes at new location
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The QTI Group
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United States
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Human Resources Services
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1 - 100 Employee
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Data Entry Technician
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Oct 2014 - Jan 2015
Performed data entry for companies such as Food FightProcessed online orders in batchesUsed Excel extensively Performed data entry for companies such as Food FightProcessed online orders in batchesUsed Excel extensively
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Wisconsin Department of Workforce Development
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United States
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Government Administration
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400 - 500 Employee
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Employment Security Assistant 1
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Feb 2014 - Jul 2014
- Answer claimant questions regarding unemployment issues- Process documentation for digitization - Answer claimant questions regarding unemployment issues- Process documentation for digitization
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Wisconsin Department of Workforce Development
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United States
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Government Administration
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400 - 500 Employee
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Unemployment Compensation Associate
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Nov 2011 - Jun 2012
I processed unemployment claim adjudication decisions This entailed interpreting legalese and calculating balance changes on state and federal unemployment accounts for claimants under adjudication.Used MS Excel extensively for balance calculations I processed unemployment claim adjudication decisions This entailed interpreting legalese and calculating balance changes on state and federal unemployment accounts for claimants under adjudication.Used MS Excel extensively for balance calculations
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Intern
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Jan 2011 - May 2011
I corresponded with constituents via email, telephone and in person visits.I did policy research for the Representative and his paid staff.Performed duties during record-breaking protests. I corresponded with constituents via email, telephone and in person visits.I did policy research for the Representative and his paid staff.Performed duties during record-breaking protests.
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Trading Post Manager
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Jun 2009 - Aug 2009
I ran the camp's Trading Post.My duties included cleaning up the shop, stocking merchandise and selling candy to children.I taught merit badge classes in Space Exploration and basic scout skills such as outdoor skills, leadership development and introductory first aid. I ran the camp's Trading Post.My duties included cleaning up the shop, stocking merchandise and selling candy to children.I taught merit badge classes in Space Exploration and basic scout skills such as outdoor skills, leadership development and introductory first aid.
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Education
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2009 - 2011
University of Wisconsin-Stevens Point
Bachelor of Arts (B.A.), Political Science and Government -
2003 - 2007
Craig High
High School Diploma
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