Experience

Great Ormond Street Hospital Children's Charity

• United Kingdom
• Fundraising
• 200 - 300 Employee

• Digital learning officer

  • Feb 2022 - Present



Aggreko

• United Kingdom
• Utilities
• 700 & Above Employee

• Instructional Designer

  • Apr 2021 - Feb 2022



Hampshire Fire and Rescue Service (HFRS)

• United Kingdom
• Public Safety
• 300 - 400 Employee

• Instructional Designer

  • Jul 2018 - Apr 2021

• Service Desk Analyst

  • Oct 2016 - Apr 2021

  Working on the Service Desk engaging with users either through telecommunications or face to face in our office. Currently I have been working within both 1st Line and 2nd Line levels of troubleshooting the users problems and finding a resolution. This can include escalating calls to Engineers for further investigation with Hardware or Server based faults.



schuh

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assisntant

  • Nov 2013 - Oct 2016

  Part-time sales assistant for the retailer ‘Schuh’ since November 2013. Transferable learning and skills includes teamwork, identifying and satisfying customer needs and expectations, and working to deadlines. Many of my responsibilities at Schuh involved customer interaction and ensuring that I was providing the best customer service I could to all customers. As a team member I was also responsible for the upkeep of the shop floor and ensuring that all areas of the shop were well presented and cleaned to a good standard throughout the day. Show less