Experience

Convex Interactive (Pvt) Ltd.

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• System Support Engineer

  • Apr 2019 - Present

  Key responsibilities:- Monitoring and management of all servers and network nodes of the data center & other colocations.- Coordination with vendors, dealing with hardware purchasing, and also coordination with ISPs.- Monthly IT audits are conducted by IT personnel all over the company.- Level-1 troubleshooting of all technical platforms.- End-user IT problem management.- Daily Backup including servers and critical data of the company as per policy.- Maintain Backup of Switches, Routers & firewalls of the company as per policy.- Managing and performing routine health checks of all Firewalls deployed in the company & colocations.- Managing and performing routine health checks of all storage servers in the company & colocations.- Monitoring all critical alarms at the infrastructure level.- Working with Virtual Servers, VMware, ESXi Servers, Hyper-V machines & replications.- Manage IP TV Platform dish pointing, Satellite Receiver Tuning, & Encoder Configuration. Managing and resolving all channels related issues in coordination with the service providers and channel distributors.- Manage to complain portals.- Management of Active Directory domain controller integration at the enterprise level.- Managing and performing routine Backup & Replication through VEEAM Software at the enterprise level.- Managing Scripts of Linux servers.- Managing configured user-end data and Outlook backup.- Managing NAS Show less

• IT Support Technician

  • Apr 2019 - Feb 2023