Ovadanee Senadheera
Patient Experience Coordinator at Athlete's Care Sports Medicine Centres- Claim this Profile
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English Full professional proficiency
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French Elementary proficiency
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Sinhalese Native or bilingual proficiency
Topline Score
Bio
Parneet Kaur
Ovadanee is a motivated, forward-thinking and also intelligent companion who has lots of knowledge in her field. She is wonderful to work with and has exceptional expertise in leadership, coaching, and motivation. She has good problem-solving skills. I have been working with her for the past two months and came across her good patience level and way of dealing with different people. I am sure she will excel in the Health and Fitness industry.
Vini Panchal
Ovadanee is an amazing professional, who brings all of the skills and expertise to the team. It is indeed a great pleasure to study and complete tasks with Ovadanee at Durham College. Her focus towards her goal and thirst for knowledge is exceptional. One thing i really like about her, she knows where she's going and how to be motivated. Her abilities such as punctuality, intelligence, calm, confidence, passion and positivity can bring out best of any team or company she would work for. She wears a smiling face, no matter the condition, and that keeps her colleagues warm while they study and work together in their department. Ovadanee, as a dedicated professional, would be an asset to institutions that will hire her services.
Parneet Kaur
Ovadanee is a motivated, forward-thinking and also intelligent companion who has lots of knowledge in her field. She is wonderful to work with and has exceptional expertise in leadership, coaching, and motivation. She has good problem-solving skills. I have been working with her for the past two months and came across her good patience level and way of dealing with different people. I am sure she will excel in the Health and Fitness industry.
Vini Panchal
Ovadanee is an amazing professional, who brings all of the skills and expertise to the team. It is indeed a great pleasure to study and complete tasks with Ovadanee at Durham College. Her focus towards her goal and thirst for knowledge is exceptional. One thing i really like about her, she knows where she's going and how to be motivated. Her abilities such as punctuality, intelligence, calm, confidence, passion and positivity can bring out best of any team or company she would work for. She wears a smiling face, no matter the condition, and that keeps her colleagues warm while they study and work together in their department. Ovadanee, as a dedicated professional, would be an asset to institutions that will hire her services.
Parneet Kaur
Ovadanee is a motivated, forward-thinking and also intelligent companion who has lots of knowledge in her field. She is wonderful to work with and has exceptional expertise in leadership, coaching, and motivation. She has good problem-solving skills. I have been working with her for the past two months and came across her good patience level and way of dealing with different people. I am sure she will excel in the Health and Fitness industry.
Vini Panchal
Ovadanee is an amazing professional, who brings all of the skills and expertise to the team. It is indeed a great pleasure to study and complete tasks with Ovadanee at Durham College. Her focus towards her goal and thirst for knowledge is exceptional. One thing i really like about her, she knows where she's going and how to be motivated. Her abilities such as punctuality, intelligence, calm, confidence, passion and positivity can bring out best of any team or company she would work for. She wears a smiling face, no matter the condition, and that keeps her colleagues warm while they study and work together in their department. Ovadanee, as a dedicated professional, would be an asset to institutions that will hire her services.
Parneet Kaur
Ovadanee is a motivated, forward-thinking and also intelligent companion who has lots of knowledge in her field. She is wonderful to work with and has exceptional expertise in leadership, coaching, and motivation. She has good problem-solving skills. I have been working with her for the past two months and came across her good patience level and way of dealing with different people. I am sure she will excel in the Health and Fitness industry.
Vini Panchal
Ovadanee is an amazing professional, who brings all of the skills and expertise to the team. It is indeed a great pleasure to study and complete tasks with Ovadanee at Durham College. Her focus towards her goal and thirst for knowledge is exceptional. One thing i really like about her, she knows where she's going and how to be motivated. Her abilities such as punctuality, intelligence, calm, confidence, passion and positivity can bring out best of any team or company she would work for. She wears a smiling face, no matter the condition, and that keeps her colleagues warm while they study and work together in their department. Ovadanee, as a dedicated professional, would be an asset to institutions that will hire her services.
Credentials
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Smart serve
Smart Serve OntarioMar, 2020- Nov, 2024 -
Standard First Aid, CPR C and AED
St. John Ambulance OntarioAug, 2020- Nov, 2024
Experience
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Athlete's Care Sports Medicine Centres
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Canada
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Health, Wellness & Fitness
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1 - 100 Employee
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Patient Experience Coordinator
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Nov 2022 - Present
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TLS
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Canada
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Telecommunications
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1 - 100 Employee
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Customer Service Representative
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Nov 2021 - Jan 2022
• Engaged and supported 40+ daily distressed customers via inbound/outbound phone calls and emails in a positive, approachable manner to optimize the customer experience online • Implemented strategic initiatives to work on customer queries after each call/email resulting in receiving a lower after-call work (ACW) score • Scheduled appointments for customers by contacting the region offices concurrently reducing customers’ waiting time and increasing customer satisfaction by 30% • Actively worked to display a courteous and empathetic attitude to customers resulting in a score of 100% for every QA evaluation • Performed quality checks and corrected errors during data entry by comparing it to the source before appointment scheduling • Built customer confidence by actively listening to their concerns and giving appropriate feedback • Accepted claims through XactAnalysis immediately recording and organizing customer information accurately on the company database (CMS) • Worked in a fast-paced and dynamic environment meeting tight deadlines to provide solutions to customers within a short-time period and increasing the rate of interactions Show less
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Real Canadian Superstore
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Retail
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700 & Above Employee
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Customer Service Representative
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Feb 2020 - Sep 2021
• Greeted and assisted customers in person and over the phone; responded to questions and directed them to the appropriate department • Processed POS transactions, including checks, vouchers, cash, and credit card purchases or refunds • Handled merchandise returns and exchanges • Increased customer engagement while working in a fast-paced environment by being empathetic and conversational which resulted in an increased customer satisfaction • Routed calls to other departments as necessary by operating the telephone switchboard system • Exhibited product knowledge and familiarity with the location of products throughout the store to assist customers Show less
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Education
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2020 - 2021
Durham College
Ontario College Diploma, Fitness and Health Promotion -
2009 - 2017
Royal Institute International School
Community
