Experience

Intspirit

• Armenia
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Officer

  • 2023 - Present

  Yerevan, Armenia Create compelling proposals and presentations that showcase our services, value proposition, and competitive advantage. Customize proposals to address the specific requirements of clients. Conduct in-depth market research to identify industry trends, client needs, and potential growth areas. Stay updated on market dynamics and competitive landscape. Identify and target potential clients who could benefit from our outsourcing and staffing solutions. Develop and execute strategies to acquire new… Show more Create compelling proposals and presentations that showcase our services, value proposition, and competitive advantage. Customize proposals to address the specific requirements of clients. Conduct in-depth market research to identify industry trends, client needs, and potential growth areas. Stay updated on market dynamics and competitive landscape. Identify and target potential clients who could benefit from our outsourcing and staffing solutions. Develop and execute strategies to acquire new clients and expand our client base. Cultivate strong, long-term relationships with existing clients. Understand their business objectives and provide tailored outsourcing and staffing solutions to meet their needs. Show less



Khachen Consulting LLC

• Senior Manager Customer Support

  • May 2022 - Present

  Providing guidance, training, and support to ensure the delivery of excellent service to our customers. Our primary goal is to maintain high levels of customer satisfaction by implementing effective support strategies and continuously improving processes. We handle escalated customer issues, collaborate with cross-functional teams, and utilize data-driven insights to optimize performance and achieve departmental goals. As a customer-centric leader, I focus on enhancing the customer experience… Show more Providing guidance, training, and support to ensure the delivery of excellent service to our customers. Our primary goal is to maintain high levels of customer satisfaction by implementing effective support strategies and continuously improving processes. We handle escalated customer issues, collaborate with cross-functional teams, and utilize data-driven insights to optimize performance and achieve departmental goals. As a customer-centric leader, I focus on enhancing the customer experience which plays a crucial role in fostering strong relationships and driving the success of our organization. Show less



Mir Family Ventures Inc

• Sales Logistics Manager

  • Jan 2021 - Nov 2023

  Granada Hills, USA Overseeing and coordinating all aspects of the logistics and supply chain operations within the organization. Develop and execute strategies to optimize the supply chain, ensuring timely and cost-effective transportation and distribution of goods. Coordinate the transportation of goods, find and select brokers and customers, negotiate rates, and track shipments to ensure on-time deliveries. Establish and track key performance indicators (KPIs) to measure logistics performance, identifying areas… Show more Overseeing and coordinating all aspects of the logistics and supply chain operations within the organization. Develop and execute strategies to optimize the supply chain, ensuring timely and cost-effective transportation and distribution of goods. Coordinate the transportation of goods, find and select brokers and customers, negotiate rates, and track shipments to ensure on-time deliveries. Establish and track key performance indicators (KPIs) to measure logistics performance, identifying areas for improvement and implementing corrective actions. Optimize logistics costs by identifying cost-saving opportunities and negotiating favorable contracts with customers or brokers. Mitigate logistics-related risks, such as delays, damages, and disruptions, through proactive planning and effective contingency strategies. Continuously assess logistics processes and implement improvements to enhance efficiency and productivity. Show less



IMEX GROUP

• Armenia
• Wholesale Import and Export
• 100 - 200 Employee

• Trade Position Manager

  • Sep 2020 - Aug 2021

  Yerevan, Armenia Overseeing the procurement and importation of products from international suppliers, as well as driving sales growth and revenue generation. Monthly and annual assessment and forecast of sales volumes, implementation of orders, monitoring of sales volumes. Lead the importation process, including sourcing products from international suppliers, negotiating contracts, and managing logistics to ensure timely and cost-effective delivery of goods. Build and maintain strong relationships with… Show more Overseeing the procurement and importation of products from international suppliers, as well as driving sales growth and revenue generation. Monthly and annual assessment and forecast of sales volumes, implementation of orders, monitoring of sales volumes. Lead the importation process, including sourcing products from international suppliers, negotiating contracts, and managing logistics to ensure timely and cost-effective delivery of goods. Build and maintain strong relationships with international suppliers, evaluating their performance, and negotiating favorable terms to optimize procurement processes. Monitor and manage inventory levels to meet sales demands while minimizing holding costs and stock outs. Develop and execute sales strategies to drive revenue growth, expand the customer base, and achieve sales targets. Foster excellent customer relationships to understand their needs, address inquiries, and ensure high levels of customer satisfaction. Lead and motivate the sales team, providing coaching and support to achieve sales goals and performance objectives. Conduct market research and analysis to identify trends, competition, and opportunities, shaping sales and import strategies accordingly. Set competitive pricing and profit margins, balancing customer value with company profitability. Manage the import and sales budget effectively, optimizing resource allocation to maximize returns on investment. Reporting and Analysis: Monitor sales performance, import costs, and other key metrics, providing regular reports and data-driven insights to guide decision-making. Show less



Mikro Kapital Armenia UCO CJSC

• Armenia
• Financial Services
• 1 - 100 Employee

• Senior Business Analyst

  • Aug 2018 - Sep 2020

  Yerevan, Armenia Analyzing and translating complex business requirements into actionable insights and solutions. Work closely with stakeholders to understand their needs and gather detailed business requirements for various projects and initiatives. Օverseeing the business loan portfolio and driving the strategic growth of lending operations within the organization. Managing risk, building strong relationships with clients, and ensuring the profitability and sustainability of the lending business. Lead the… Show more Analyzing and translating complex business requirements into actionable insights and solutions. Work closely with stakeholders to understand their needs and gather detailed business requirements for various projects and initiatives. Օverseeing the business loan portfolio and driving the strategic growth of lending operations within the organization. Managing risk, building strong relationships with clients, and ensuring the profitability and sustainability of the lending business. Lead the management of the business loan portfolio, including origination, underwriting, and ongoing monitoring of loans to ensure quality and compliance with lending policies. Assess credit risk and establish risk management strategies to mitigate potential losses while maintaining a balanced approach to lending. Develop and execute business development strategies to expand the organization's business loan customer base and increase market share. Build and nurture strong relationships with existing and potential clients, providing exceptional customer service and understanding their unique financing needs. Ensure compliance with relevant lending regulations, policies, and industry standards to uphold the organization's reputation and financial integrity. Provide guidance and mentorship to the lending team, fostering a collaborative and results-driven work environment. Analyze financial statements, cash flow, and other relevant data to assess the creditworthiness of loan applicants and make informed lending decisions. Establish and monitor key performance indicators (KPIs) for the business loan department, tracking progress toward organizational goals and objectives. Leveraging lending insights to drive growth and profitability. Show less



CJSC VTB Bank (Armenia)

• Banking
• 100 - 200 Employee

• Senior Customer Service Specialist

  • Feb 2017 - Aug 2018

  Yerevan, Armenia Fully identifying customer needs and implementing appropriate functions to meet them. Providing top-notch service to bank customers while supervising and guiding your team to deliver consistent and efficient service. With a deep understanding of various banking products, processes, and regulations deliver exceptional customer service and expertise within the banking industry.



Bogatir N1

• Sales Development Manager

  • Oct 2014 - Jan 2017

  Moscow, Russia Generate leads, nurture prospects, and convert them into loyal customers, market research, pricing, market diversification, risk assessment, periodic assessment of statistical indicators, business forecasting, ensuring quality standards of products.