Experience

Abercrombie & Kent

• United Kingdom
• Leisure, Travel & Tourism
• 200 - 300 Employee

• Sales Operator

  • Aug 2022 - Present

  * Confirmation of bookings approved by customers (accommodation, transport, activities and restaurants) with extreme attention to detail. * Hand pre-payments and physical files to the financial department within the required deadlines. * Following-up with the suppliers to ensure the invoices are correctly submitted. * Assist Travel Advisors in their various requests (check availability, prepare guide notes, etc.) for the smooth running of the customer’s trip. * Manage and handle emergencies and last-minute modifications on the ground in coordination with the Operations team. * Answer professionally phone calls and assist clients with their requests. Show less



Freelance

• Editor

  • Mar 2021 - Feb 2022

  * Detect and correct meticulously grammatical mistakes in articles for Amazon websites. * Ensure the content of the article is relevant and doesn’t contain any misleading advertising. * Paraphrase and/or write articles when needed, in accordance with the correct description of the products offered for sale. * Train new recruits and follow up on their performance. * Detect and correct meticulously grammatical mistakes in articles for Amazon websites. * Ensure the content of the article is relevant and doesn’t contain any misleading advertising. * Paraphrase and/or write articles when needed, in accordance with the correct description of the products offered for sale. * Train new recruits and follow up on their performance.



JCJ Consulting

• Marrakech

• Formatrice

  • Oct 2020 - May 2021

  * Train and guide leads wishing to improve their language (English/French/Spanish) and office automation (Word/Excel/PowerPoint/Outlook) via the CPF. * Ensure the qualitative and quantitative objectives are correctly achieved. * Train and guide leads wishing to improve their language (English/French/Spanish) and office automation (Word/Excel/PowerPoint/Outlook) via the CPF. * Ensure the qualitative and quantitative objectives are correctly achieved.



Majorel

• Luxembourg
• Outsourcing/Offshoring
• 700 & Above Employee

• Conseiller clientèle

  • Oct 2019 - Feb 2020

  * Intermediate between the customer (French) and the merchant (English) within the BackMarket activity. * Manage after-sales complaints in accordance with the rules imposed by the quality charter. * Ensure the customer is satisfied by reassuring them and providing them with all the support they need. * Intermediate between the customer (French) and the merchant (English) within the BackMarket activity. * Manage after-sales complaints in accordance with the rules imposed by the quality charter. * Ensure the customer is satisfied by reassuring them and providing them with all the support they need.