OUMAYMA DEFINI

Aftersales Manager at Investo Global
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Contact Information
Location
Istanbul, Turkey, TR
Languages
  • Arabic Native or bilingual proficiency
  • French Professional working proficiency
  • English Full professional proficiency
  • Turkish Limited working proficiency

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Abdulrahman Kanjo

Oumayma is a person who is capable of turning the process of cooperation into an engaging win-win competition. We worked together on several projects in the past years. Oumayma ’s professionalism and healthy perfectionism always motivated me to do my own part of the job better. Not once did she raise the motivation of the whole team with her energetic and adventurous approach to solving problems. I highly recommend Oumayma as a professional after sales manager whose work in the team makes other team members strive for better results.

Rana Abuhashim

I’ve worked with many after sales managers but Oumayma was one of the best. She consistently gave 100% of herself to our team, and was critical in ensuring the completion of our projects by the deadline. Oumayma was always reliable and professional, and at stressful times she was a positive influence on all of us. Overall, Oumayma was a pleasure to work with and I have qualms recommending her to anybody looking for an excellent manager.

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Experience

    • Egypt
    • Business Consulting and Services
    • Aftersales Manager
      • Jul 2022 - Present

      • Train, motivate and lead after-sales teams to achieve set objectives and targets • Monitor utilization of projects and efficiency of employees • Ensure customer problems are solved quickly • More than 80 title deeds and 50 citizenship applications were submitted. • Train, motivate and lead after-sales teams to achieve set objectives and targets • Monitor utilization of projects and efficiency of employees • Ensure customer problems are solved quickly • More than 80 title deeds and 50 citizenship applications were submitted.

    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Graphic Designer
      • Mar 2020 - Aug 2022

      visualizing and creating graphics including illustrations, logos, layouts and photos visualizing and creating graphics including illustrations, logos, layouts and photos

    • Türkiye
    • Real Estate
    • 1 - 100 Employee
      • Jul 2020 - Jun 2022

      • Assist clients in resolving issues and complaints concerning purchased products or services• Collaborate with the sales department to prepare common strategies • Establish and maintain a healthy, long-term relationships with clients to generate repeat business and referrals• Provide periodic reports to management on all after-sales activities

      • Oct 2020 - Apr 2022

      • Illustrate concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.• Prepare finished art by operating necessary equipment and software.• Create graphics including Instagram posts, stories and PDFs

      • Jul 2020 - Jun 2021

      • Manage large amounts of paperwork• Provide accurate, valid, and complete information by using the right methods/tools• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution • Keep records of customer interactions, process customer accounts, and file documents

    • Interior Designer
      • Aug 2019 - Feb 2020

      •Review the program and budget proposed by the client. •Diagnose the documents obtained from the technical and administrative departments. •Realize the first sketches and simulate the plans on a 2D and 3D support. •Submit the building permit applications for the clients when the agreement on their project is validated. •Review the program and budget proposed by the client. •Diagnose the documents obtained from the technical and administrative departments. •Realize the first sketches and simulate the plans on a 2D and 3D support. •Submit the building permit applications for the clients when the agreement on their project is validated.

    • India
    • Hospitality
    • Interior Design Intern
      • Aug 2018 - Jan 2019

      •Delivered inspired efficient interior designs for residential markets. Exceeded specs for hundreds of satisfied clients. •Finalized and created high-quality designs efficiently in a fast-paced environment. •Determine project timelines and costs using accurate budget estimates. •Photographed completed interior design projects to promote design services and results. •Delivered inspired efficient interior designs for residential markets. Exceeded specs for hundreds of satisfied clients. •Finalized and created high-quality designs efficiently in a fast-paced environment. •Determine project timelines and costs using accurate budget estimates. •Photographed completed interior design projects to promote design services and results.

    • Interior Designer
      • Feb 2018 - May 2018

      • Consulted with clients to determine project scopes of work, including space planning, layout, and color schemes. • Created and presented design concepts using detailed color boards and tabletop presentations. • Worked with the design team to manage workload and deadlines and maintained project schedules. • Coordinated with clients, architects, construction personnel, installation personnel, and design team to achieve project deliverables. • Consulted with clients to determine project scopes of work, including space planning, layout, and color schemes. • Created and presented design concepts using detailed color boards and tabletop presentations. • Worked with the design team to manage workload and deadlines and maintained project schedules. • Coordinated with clients, architects, construction personnel, installation personnel, and design team to achieve project deliverables.

    • France
    • Architecture and Planning
    • Interior Designer
      • Jul 2017 - Sep 2017

      • Planned, designed, and furnished residential properties to create unique living spaces. • Visiting job sites to analyze space availability, design needs, and the purpose of the space • Attending client meetings to understand the design needs and client preferences regarding interior styles and colors • Getting approval from the client before creating CAD designs and detailed briefs for workers and supervisors • Planned, designed, and furnished residential properties to create unique living spaces. • Visiting job sites to analyze space availability, design needs, and the purpose of the space • Attending client meetings to understand the design needs and client preferences regarding interior styles and colors • Getting approval from the client before creating CAD designs and detailed briefs for workers and supervisors

    • Qatar
    • Furniture and Home Furnishings Manufacturing
    • 1 - 100 Employee
    • Interior Designer
      • Jul 2016 - Aug 2016

      • Analyze movement and use patterns of the space • Prepare sketches or other visual aids to demonstrate preliminary designs to the client • Consult with client to select materials, furnishings, and decor. • Perform other related duties as assigned. • Analyze movement and use patterns of the space • Prepare sketches or other visual aids to demonstrate preliminary designs to the client • Consult with client to select materials, furnishings, and decor. • Perform other related duties as assigned.

Education

  • hight institut of arts and crafts siliana
    Licentiate degree, intrior design
    2015 - 2018
  • lycée ahmed amara
    Bachelor's degree, Information Technology
    2011 - 2015

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