Experience

MSL Solutions

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Consultant

  • Oct 2022 - Present

  Managing customer relationships and building an exceptional understanding of projects and customer requirements, goals, and challenges to deliver an exceptional customer experience and project outcomes. Providing technical expertise services within the project portfolio. Installing and configuring software, hardware, and peripheral devices. Reviewing outstanding client issues and status on any specific business plans or initiatives with Account Managers on an ongoing basis. Coordinating with internal stakeholders including Research and Development, Sales and Account Managers and Customer Services delivery team to achieve the best client outcome. Managing risk and impact of customer change requests and identifying service implications. Show less

• Customer Service Specialist

  • Apr 2021 - Oct 2022



Merlo Coffee

• Australia
• Food & Beverages
• 1 - 100 Employee

• Barista

  • Aug 2020 - Apr 2021



Canter and Colt

• Brisbane, Australia

• Supervisor

  • Aug 2013 - Aug 2020