Experience

Elite Lending Corp

• Canada
• Financial Services
• 1 - 100 Employee

• Mortgage Consultant

  • 2021 - Present



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • 2016 - 2017



Mego Enterprises Inc.

• Canada
• Retail

• Rimowa/Tumi Sales Representative

  • 2014 - 2016

  Job Description: • Provide professional luggage sales experience to drastically increase sales as well as overall brand awareness. • Successfully deliver the highest degree of courtesy and professionalism regarding client inquiries pertaining to company’s available products, ensuring 100% customer satisfaction, which prove to be an excellent source of customer referrals. • Memorize company product offerings, contributing to high sales volume by effectively communicating product benefits. • Focus on outstanding customer service that ensures increases in sales and repeat customers. • Consistently meet and exceed revenue goals by identifying and educating potential customers on products and services, significantly increasing sales revenue. • Build lasting relationships which increase retention and repeat sales and significantly increase revenue goals. Show less



UBC YOURS Student Association

• President

  • 2014 - 2015

• Social Director

  • 2013 - 2014



Hollister Co.

• United States
• Retail
• 700 & Above Employee

• Impact Team Member

  • 2012 - 2013

  Job Description: • Delivered exceptional customer service while helping with the front and back of the store duties. • Championed innovative customer relationships strategies to maintain and expand customer base. • Attentively listened to customers and analyzed problems to offer a prompt resolution and ensure loyalty and repeat business. • Collaborated with peers on multiple, complex projects to exceed all expectations and deliver projects on time. • Cross-trained and provided additional support to other customer service representatives in time of need. Show less



YMCA of Hong Kong

• Hong Kong

• Christmas Camp Camping Councilor

  • 2012 - 2012

  Job Description: • Planned and organized a three day camp for a group of teenagers and analyzed problems as they arose and developed strategic solutions tailored to fit each situation. • Handled complex problems and worked with customers to ensure all discrepancies were resolved quickly. • Maintained relationships beyond complaints due to listening attentively and using tact and diplomacy to find a common ground and achieve win-win outcomes. • Utilized effective communication to build key relationships while ensuring top level service. • Provided excellent customer service and support skills and strictly adhered to all company policies and procedures. Show less



Wu & Company

• Vancouver, Canada Area

• Office Clerk

  • 2011 - 2011

  Job Description: • Accurately and efficiently created customers’ accounts in a professional and timely manner. Provided outstanding and professional support providing accurate accounting for the customers within time constraints. • Performed numerous accounting functions including general ledger, accounts payable, accounts receivable, and bank deposits using various software programs. • Facilitated a positive office environment and directed daily operations in a professional and organized fashion which allowed the owners to grow the business. • Was responsible for all office operations, ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies, filing, scanning and ensured top level customer service at all times. Show less



John Ross Insurance Service Ltd

• Vancouver, Canada Area

• Office Clerk

  • 2010 - 2011

  Job Description: • Accurately and efficiently created customers’ accounts in a professional and timely manner. • Provided outstanding and professional support providing accurate accounting for the customers within time constraints. • Performed numerous accounting functions including general ledger, accounts payable, accounts receivable, and bank deposits using various software programs. • Facilitated a positive office environment and directed daily operations in a professional and organized fashion which allowed the owners to grow the business. • Was responsible for all office operations, ensured the office was always working at top productivity – managed all mailing and shipping needs, office supplies, filing, scanning and ensured top level customer service at all times. Show less



Ice-Eco Water Bottle Company

• Vancouver, Canada Area

• Vice President of Marketing & Sales

  • 2010 - 2011

  Job Description: • Conducted successful market research and promotions of the product, gaining media presence and ensuring growth in competitive markets. • Continuously played a key role in increasing revenues and penetrating the market by improving lead-generation and sales-tracking techniques. • Ensured satisfaction throughout the entire customer service process, from initial greeting to order completion. • Commended by customers for exuding enthusiasm and empathy while directly focusing on meeting their specific needs. • Captured and entered confidential information into specific files and forms from recorded material. Show less