Experience

The Home Depot Pro

• 100 - 200 Employee

• Customer Service Representative

  • Apr 2019 - Present

  • Interacts with other departments to resolve billing and shipping issues, and other clerical duties as assigned • De-escalated customer issues with proven conflict mediation and problem-solving abilities • Kept customer and system account information accurate and current to support timely resolutions for all concerns • Assisted customers and sales representatives with completing quick and efficient sales transactions • Interacts with other departments to resolve billing and shipping issues, and other clerical duties as assigned • De-escalated customer issues with proven conflict mediation and problem-solving abilities • Kept customer and system account information accurate and current to support timely resolutions for all concerns • Assisted customers and sales representatives with completing quick and efficient sales transactions



Kickz

• Manager

  • Dec 2014 - Jan 2019

  - Addressed customer inquiries and resolved complaints. - Interviewed, hired, supervised and trained employees. - Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis. - Proactively identified and solved complex problems that impacted operations management and the business direction. - Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Show less



Platinum Clouds

• San Jose, Ca

• Manager

  • Feb 2010 - Aug 2014

  - Managed day-to-day operations, including supervision and assignment delegation for team members. - Analyzed processes and recommended improvements to streamline processes. - Monitored inventory control to align ordering processes with demand plans. - Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints. - Established loyalty, executing flawless customer satisfaction to drive client retention. - Managed day-to-day operations, including supervision and assignment delegation for team members. - Analyzed processes and recommended improvements to streamline processes. - Monitored inventory control to align ordering processes with demand plans. - Increased customer satisfaction by following up on any negative feedback and taking appropriate measure to resolve complaints. - Established loyalty, executing flawless customer satisfaction to drive client retention.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Customer Account Executive

  • Jun 2007 - Sep 2009

  - Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style. - Offered exceptional customer service to differentiate and promote the company brand. - Informed customers about benefits of all products offered by the company. - Fielded an average of 70 customer service calls per day. - Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently. - Made customers top priority and employed active listening skills to understand needs and deliver first-rate service. - Performed customer negotiations to reach a fair conclusion for both the business and the customer. - Exercised sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Show less