Experience

Erbil Bank for Investment and Finance

• Iraq
• Banking
• 1 - 100 Employee

• Deputy IT Manager

  • Apr 2019 - Present

  Erbil, Iraq

• System Administrator

  • Sep 2016 - Apr 2019

  Erbil

• IT Specialist

  • Apr 2014 - Sep 2016

  Erbil, Iraq 1) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. 2) Oversee the daily performance of computer systems. 3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. 4) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. 5) Read technical… Show more 1) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. 2) Oversee the daily performance of computer systems. 3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. 4) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. 5) Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. 6) Confer with staff, users, and management to establish requirements for new systems or modifications. 7) Develop training materials and procedures, and/or train users in the proper use of hardware and software. 8) Refer major hardware or software problems or defective products to vendors or technicians for service. 9) Prepare evaluations of software or hardware, and recommend improvements or upgrades. 10) Read trade magazines and technical manuals, and attend conferences and seminars to maintain knowledge of hardware and software. 11) Supervise and coordinate workers engaged in problem-solving, monitoring, and installing data communication equipment and software. 12) Inspect equipment and read order sheets to prepare for delivery to users. 13) Modify and customize commercial programs for internal needs. 14) Answer users' inquiries regarding computer software and hardware operation to resolve problems. 15) Enter commands and observe system functioning to verify correct operations and detect errors. 16) Conduct office automation feasibility studies, including workflow analysis, space design, and cost comparison analysis.



Korek Telecom

• Iraq
• Telecommunications
• 700 & Above Employee

• Back office Support

  • Dec 2012 - Dec 2019

  Erbil, Iraq -Monitor, track, distribute, follow up and escalate help tickets & requests received to Customer Service Technical Support Unit to ensure resolution in a timely and accurate manner to ensure requesters\' problems are handled as expeditiously as possible. -Track problems related to systems used by Customer care, follow them up till they are solved. -Ensure that all new services and products are tested properly prior to launching. -Report system problems to IT and suggest the needed… Show more -Monitor, track, distribute, follow up and escalate help tickets & requests received to Customer Service Technical Support Unit to ensure resolution in a timely and accurate manner to ensure requesters\' problems are handled as expeditiously as possible. -Track problems related to systems used by Customer care, follow them up till they are solved. -Ensure that all new services and products are tested properly prior to launching. -Report system problems to IT and suggest the needed corrective / preventive actions if needed. -Send announcement related to system updates or failures to Customer care employees. -Coordinate with IT to define, modify and disable access permissions and privileges to systems and applications used by Customer care. -Participate in settling & preparing team’s Key Performance Indicators and objectives on yearly basis. -Perform any duty or assignment requested by the management.

• Back Office Agent

  • May 2012 - Dec 2012

  Erbil Solving call center problems and reporting the general problems that happened and sent it to the management level

• Customer Care Specialist

  • Mar 2011 - May 2012

  Erbil, Iraq Call center Representative



ITISALUNA

• Jordan
• Telecommunications
• 1 - 100 Employee

• Customer Care Specialist

  • Aug 2008 - Jan 2011

  Erbil, Arbil, Iraq Call Center Representative