Product Manager

• Sep 2022 - Present

client experience executive

• Jun 2022 - Present

Use feedback to develop an in-depth understanding of customers. Implementing a system to help you collect feedback, analyze it and act on it regularly. Lead teams in developing business and customer cases to help drive experience improvement. Develop client strategic insights via client research technique quantitative, qualitative. In charge of customer advocate when launching new product launches and service upgrades. Served as an advocate for customer centric, research and design cultures to stakeholders with little experience partnering in human centered designs. Took charge of company social media accounts such as instagram, whatsapp, twitter and respond to all company mails. I took responsibility of cbn reports, weekly report, monthly report and annual reports for the company. Show less

Digital product marketer.

• Sep 2022 - Feb 2023

I Manage the company's formal sales communications. • In charge of Developing and maintaining an engagement strategy that expands our customer base and ensures its strong presence. In charge of Presenting. promoting and selling courses to existing and prospective customers using solid negotiation skills. • My responsibility to Manage the bootcamp and ensure your track in the academy runs smoothly. • In charge of Maintaining a well-developed pipeline of prospects. • Develop branding strategies for company brand recognition and customer satisfaction. • Establish, develop and maintain positive business and customer relationships. • Reach out to customer leads through cold calling and mailing and convert leads to paying customers. • Provide management with structured feedback and reports on customer needs, problem, interests, competitive activities, and potential for new products and services. Show less

Customer Service Representative

• Jun 2021 - Jul 2022

In charge of Resolving customer complaints. Preparing and documentation of high value order quotations. Facilitated after sales support which includes upselling and off selling Performing phone conversations with customers to answer their questions, provide information and advise them. Handling special requests and complaints of customers. Collecting and storing useful data within our backend system. Ensuring follow up through emails, phone or any required means. Show less