Product Marketing Technical Specialist

• Oct 2019 - Present

Core Systems Programmer Analyst

• Apr 2012 - Sep 2018

• Committed to creating top-quality solutions to meet cross-functional business needs. • Responsible for project planning, architecture, implementation, and maintenance of enterprise-wide automated processes. • Authored or approved of all technical documentation associated with business processes or practices created by team. • Oversaw all maintenance activities pertaining to Episys (release or O/S upgrades/patches and failovers), Opcon & Foxtrot (automation), or FedCommand (automated interface to Federal Reserve Bank). • Spearheaded semi-annual business continuity testing for core and automation systems. • Led presentations of group proposed changes to Change Advisory Board and reviewed or advised on all other changes that had direct or potential impact on core or automated systems, ensuring member impact was minimal or eliminated altogether. • Provided after-hours technical support, either primarily or as a secondary resource.

Senior Application Analyst - Automation & Implementations

• Nov 2001 - Apr 2012

• Instrumental role in all aspects (implementation, support, project management, and development) of OpCon automation solution with rapidly growing client-base. • Provided onsite business and technical consulting and 24/7/365 remote support to implementing and existing customers. • Performed pre-install project management, which included (but was not limited to) leading of weekly calls and mapping out & prioritizing of agendas for onsite visits. • Organized internal post-mortem meetings to discuss successes and areas of improvement for future projects. • Maintained internal automation server, as it related to OpCon releases, patches, agent software upgrades, and ancillary program updates. • Primarily responsible for working with internal Support, Sales, Implementations, and Professional Services groups to handle various automation needs. • Trained IT and Management staff in all areas of the Episys application. • Worked with Credit Unions to set initial parameters, build batch processing, create share & loan products, and implement additional ancillary modules purchased.