Experience

St. John's Community Health

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Case Manager

  • Oct 2022 - Present

  • Serve as an Adverse Childhood Experience information resource for other clinics and clinic staff.• Assist clinicians with Adverse Childhood Experience (ACE) screenings.• Provide education to patients regarding ACEs and their impact on physical and behavioral health.• Coordinate referrals with internal health providers regarding patients whose ACEs scores indicate the need for assistance.• Work with referred patients (and families, as appropriate) in a trauma-informed manner to develop a care plan that addresses patients’ social determinants of health.• Work with referred patients (and families, as appropriate) to implement the care plan; assist with linkage to on-site services (e.g., behavioral health or substance use counseling, housing navigation, benefits enrollment) and to services provided by partner agencies.• Participate in regular meetings with ACEs collaborative partner agencies.• Collect, record, and enter data regarding all services provided to participating patients.• Submit monthly statistical reports based on demographics, clinical programs, and ACEs screening score. • Participate in all ACEs-related training sessions to stay up to date with certification.• Work closely with an assigned Behavioral health doctor to aid in sessions with translation and determine social determinates of health.• Assure any medical records are in the patients EMR and available for any doctor, clinician, or therapist. • Work closely with the Behavioral Health Director to create and implement workflow in all clinics as well as provide project progress monthly.• Collaborate with other programs within St. Johns and its partner agencies. Show less

• Program Manager

  • Jan 2021 - Present

  • Provide comprehensive education and information through street outreach, health fairs, school relationships, community events, virtual outreach, and other activities on COVID. • Enters and Supervises 12-question data collection via County Web-based platform activities tracked in real-time after every outreach.• Managed a team of 18 outreach staff workers who constantly outperformed daily quotas.• Revise existing workflows to increase efficiency around staff and performance.• Increase awareness of COVID 19, safety, and resources • Distribute reusable face masks, hand sanitizer, fliers • Contacts COVID-19-positive patients to establish the case history and contact list. • Communicates with community and contacts in a professional and empathetic manner. • Records in log and/or ECW as necessary • Establishes the description and timeline of onset of symptoms and interviews patients to determine all possibly exposed individuals. • Obtains contact information for each of those individuals and follows the script to inform contacts about the importance of quarantine and/or testing • Explains information and recommendations regarding isolation and quarantine parameters, services available to the patient, and monitors patient for ongoing needs such as a COVID test and access to a medical appointment at SJWCFC • Helps patient develop an appropriate plan which may include a test, medical appointment, and/or referral to another agency or professional. • Maintains detailed records of patients and assembles these into periodic reports. • Data entry and familiarity with computer software programs • Provides information and assistance regarding health insurance and benefits • Coordinates and facilitates the enrollment of patients to local, state, and county programs. Show less

• Community Health Worker

  • Nov 2020 - Jan 2021

  • Educated local community on COVID-19 safety protocols with street and virtual outreach. • Entered and supervised accurate data collection via county web-based platforms. • Increased local COVID-19 safety to 1K+ residents through the distribution of PPE. • Communicated with the locals in a professional and empathic manner. • Maintained detailed records of patients and assembled them into periodic reports. • Coordinated patients to local, state, and county preventative programs. • Managed a team of 5 outreach workers who constantly outperformed daily quotas. Show less

• Contact Tracer

  • Oct 2020 - Nov 2020

  • Contact COVID-19-positive patients to discuss quarantine and isolation strategies. • Provide community support by supplying patients with financial and food resources. • Retain detailed records of every virtual patient and contact encounter through EClinicalWorks. • Schedule 50+ clients daily for consultation increasing client conversion. • Collaborate with Los Angeles County as a contact tracer calling patients and their contacts who tested positive for COVID-19 throughout all of Los Angeles County. • Schedule 25+ patients daily for COVID-19 vaccine appointments via the county's web portals. Show less

• Benefits Counselor

  • Apr 2020 - Oct 2020

  • Registered uninsured clients with government-funded coverage for COVID-19 testing.

• Referral Coordinator

  • Aug 2016 - May 2020

  - Expedited patient referrals to specialty offices, faxed medical records, answered patient and specialty office calls and completed referral requests. -Ability to work independently and unsupervised maintaining a superior work ethic. -Called insurance companies for patients to obtain benefits and certification.- Established a close working relationship with diagnostic imaging centers to facilitate urgent scheduling of MRI's and CT Scan's for high risk patients.- Knowledgeable with CPT and ICD-10 codes. High level of proficiency relating to medical terminology and strong healthcare background.- Prioritized work load and maintained an organized work space. Show less

• Medical Records Coordinator

  • Aug 2016 - Mar 2020

  • Assured continuity of care by coordinating timely specialty referrals increasing patient retention.• Increased communication efficiency by 30% by liaising between primary doctors, insurance carriers, specialty providers, and 200+ patients. • Tasked with data entry of referral information and documentation. • Delegated unassigned referrals to the appropriate Referral Coordinators and workload effectively to ensure processing efficiency. • Input medical records with eClinicalWorks to ensure providers receive the specialty reports. • Access medical records and verified eligibility via Medi-Cal/Medicare, Health Plan portals. • Handled high volume of incoming/outgoing calls and provided excellent customer service. • Interacted with entities like IPAs, health plans, medical directors, and clinic managers. Show less



Regal

• United States
• Entertainment Providers
• 700 & Above Employee

• Floor Staff

  • Nov 2013 - Aug 2016



Self employed Tutor

• Rosemead, CA

• Primary Education Tutor

  • Nov 2015 - Mar 2016