Music Producer

• May 2022 - Present

Music Producer

• Feb 2022 - Present

DJ/Producer

• Jan 2013 - Present

Language Data Analyst

• Jul 2019 - Nov 2022

Renaissance R2

• May 2019 - Jul 2019

Dealing and handling special and serious cases

Airbnb - Multilingual Trip Case Manager

• Jul 2018 - May 2019

Airbnb - Multilingual Trip Case ManagerWorking as Airbnb Trip CX Specialist, handling customer’s queries with enthusiasm and flexibility, providing information and solutions to users, mediating between the parts to resolve escalating disputes, processing refunds and reimbursements with the highest standard of professional customer care.Responsibilities:• ➢ Answering inbound customers calls and emails regarding issues and complaints, providing education about the website and suggesting solutions to customers in a professional manner• ➢ Dealing with all escalated complaints, investigating the issue efficiently whilst maintaining high levels of customer service and satisfaction• ➢ Resolving disputes between the parts through excellent mediation skills and with professional attitude• ➢ Processing refunds, reimbursements and offering rebooking assistance to users, whilst maintaining high level of empathy• ➢ Maintaining a positive work environment helping team members with difficult queries• ➢ Faithfulness the users/customers and provide good services ☻ Show less

Airbnb - Multilingual Customer Experience Specialist

• Apr 2018 - Jul 2018

Multilingual CX Specialist

• Apr 2018 - Jul 2019

Airbnb - Multilingual Customer Experience Specialist Non-Trip CX Case Manager - Tier 1 (4 months) • ➢ Understanding the company's core values and the platform • ➢ Investigation of cases and escalation to the right department (Such as TnS, TnL, Trip) • ➢ Educate user about the plateform and the rules of Airbnb • ➢ Provide beautiful customers experiences • ➢ Faithfulness the users/customers and provide happy good services ☻ Airbnb - Multilingual Customer Experience Specialist Non-Trip CX Case Manager - Tier 1 (4 months) • ➢ Understanding the company's core values and the platform • ➢ Investigation of cases and escalation to the right department (Such as TnS, TnL, Trip) • ➢ Educate user about the plateform and the rules of Airbnb • ➢ Provide beautiful customers experiences • ➢ Faithfulness the users/customers and provide happy good services ☻

Diffusion Nord Sud (Diffusion & Distribution Company, Book Wholesaler)

• Sep 2015 - May 2017

➢ Created company's website with software such as (Adobe Dreamweaver CC, Octave) ➢ Making design of the website (weekly update with software such as : Adobe Photoshop, Photoshop Elements 14, Adobe Illustrator CC) ➢ Marketing Service & managing the Facebook page (Social Networking) ➣ Making the book/ program with the new releases/books for the representatives ➣ Taking care of the customer’s order and queries ➣ keeping the website update daily ➢ Created company's website with software such as (Adobe Dreamweaver CC, Octave) ➢ Making design of the website (weekly update with software such as : Adobe Photoshop, Photoshop Elements 14, Adobe Illustrator CC) ➢ Marketing Service & managing the Facebook page (Social Networking) ➣ Making the book/ program with the new releases/books for the representatives ➣ Taking care of the customer’s order and queries ➣ keeping the website update daily

Salesman & Shelf Filler

• Sep 2012 - Sep 2013

Salesman & Shelf Filler

• Sep 2011 - Sep 2012

Salesman & Shelf Filler

• Sep 2010 - Jun 2011

Men's ready-to-wear clothing store Men's ready-to-wear clothing store