IT Project Manager

• Jul 2021 - Present

Information Technology Project Manager

• Jun 2014 - Jul 2021

• Gathering business requirement • Developing functional and technical requirement. • Developing and maintaining Detailed level Scope document. • Develop project plans and track the progress of the project through the various project life cycle stages using MS project. • Maintain the project database for risks, issues & change control • Build and manage the project calendar to ensure effective planning of funding submissions, steering committee preparation, reporting deadlines etc • Tracking project costs using SAP Financials and SAP Project Systems • Develop status reports for project stakeholders Show less

Project Coordinator

• Jan 2013 - May 2014

Responsible for coordinating PC refresh project and assisting users across Australia Key responsibilities: • Reported developments to Project Manager using spreadsheet reports • Researched vendors for pricing, equipment availability and staffing. • Capturing meeting minutes • Maintained all record keeping on a customized software program. • Coordinating site visits between ASP users to swap PC Responsible for coordinating PC refresh project and assisting users across Australia Key responsibilities: • Reported developments to Project Manager using spreadsheet reports • Researched vendors for pricing, equipment availability and staffing. • Capturing meeting minutes • Maintained all record keeping on a customized software program. • Coordinating site visits between ASP users to swap PC

Desktop Support Specialist / ATL

• Feb 2009 - Sep 2012

• Acting TL for 45 people, allocating tasks and guiding them when required. • Attending onsite visits during the transition between Data3 and Fujitsu for NBN • Attending weekly onsite meetings at North Sydney for NBN • Handling escalation cases • Logging tickets in the system using Remedy 7.6, USD and TSD • Provisioning users in Oracle • Creating users in AD • Creating mailboxes – DL's using exchange • Provisioning phone accounts in Cisco • Managing neglected cases in Remedy • Following up with other resolver groups for cases that have been assigned to them. • Weekly reporting to SDM Show less