Experience

Eccox Technology

• Brazil
• IT Services and IT Consulting
• 1 - 100 Employee

• Global Head, Customer Success

  • Apr 2023 - Present

  Responsible for Customer Success & Customer Support Organization worldwide. Eccox Software is a global software vendor and pioneer in developing solutions focused on smarter technologies to optimize software development and testing processes on the IBM z/OS platform in mission-critical environments since 1992. Responsible for Customer Success & Customer Support Organization worldwide. Eccox Software is a global software vendor and pioneer in developing solutions focused on smarter technologies to optimize software development and testing processes on the IBM z/OS platform in mission-critical environments since 1992.



OpenText

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Director, Presales Solution Consulting - Latam

  • Oct 2019 - Dec 2022

  Responsible for Presales Organization in Latin America. Manage Presales technical and industry business teams supporting Sales to enable the digital transformation to empower the intelligent and Connect Customers across Enterprise Information Management. Develop partnership with main Cloud providers as AWS, GCP and Azure and Application Vendors like SAP, Salesforce, Microsoft and ServiceNow to deliver full Business Value to the Customers. Responsible for Presales Organization in Latin America. Manage Presales technical and industry business teams supporting Sales to enable the digital transformation to empower the intelligent and Connect Customers across Enterprise Information Management. Develop partnership with main Cloud providers as AWS, GCP and Azure and Application Vendors like SAP, Salesforce, Microsoft and ServiceNow to deliver full Business Value to the Customers.



CA Technologies

• United States
• Software Development
• 700 & Above Employee

• Customer Support Manager

  • Nov 2015 - Nov 2018

  Responsible for CA Support helping Customers meet their business needs and get the most from CA solution. Leads high specialized technical multidisciplinary teams in charge of solutions for Service Management, Project & Portfolio Management and IBM Mainframe Products. Successfully promoted CA Support transformation focused in Improved Customer Experience, Knowledge Centered Services (Self Service) and Proactive Support. Responsible for CA Support helping Customers meet their business needs and get the most from CA solution. Leads high specialized technical multidisciplinary teams in charge of solutions for Service Management, Project & Portfolio Management and IBM Mainframe Products. Successfully promoted CA Support transformation focused in Improved Customer Experience, Knowledge Centered Services (Self Service) and Proactive Support.



Software AG

• Germany
• Software Development
• 700 & Above Employee

• Presales Director - Latin America

  • Jan 2008 - Jan 2014

  Responsible for building Presales Organization when Software AG started direct operation in Brazil and Argentina in 2008 and later in Latin America region. Built focused presales teams oriented in Mainframe Modernization and Integration, Business Infrastructure, Process and Services Management, Strategic Business Solution and Highly specialized architects. Fully involved in transforming Brazilian Software AG operation from a startup in 2008 to a successful USD 40M new license business in 2013. Manage Cost centers budgets, team enablement, sales and channels enablement, strategic operation planning and yearly go-to-market plan. Show less



BMC Software

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Director, Presales

  • Jan 2001 - Apr 2007

  Manage Customer Support and Professional Services teams with the objective of guarantee end to end solution implementation lifecycle considering Business outcomes, costs, margin, risks, Customer satisfaction and partner alignment. Manage Presales technical and industry business teams supporting Sales. Qualify Customer needs, Solution architecture and developing proofs of concept. Manage Customer Support and Professional Services teams with the objective of guarantee end to end solution implementation lifecycle considering Business outcomes, costs, margin, risks, Customer satisfaction and partner alignment. Manage Presales technical and industry business teams supporting Sales. Qualify Customer needs, Solution architecture and developing proofs of concept.



Computer Associates

• United States
• Information Technology & Services
• 1 - 100 Employee

• Software Consultant

  • Nov 1999 - Jan 2001

  Business Development Consultant responsible for Presales. Succeeded in several large deals POCs in Customers like Banco do Brasil, Caixa, Serpro, Banco Santander, Banco Safra, Bradesco, Banco Itau, Brasil Telecom, HSBC and Bacen.

• Technical Consultant

  • Mar 1998 - Nov 1999



Banco do Brasil S/A

• Germany
• Financial Services
• 1 - 100 Employee

• Senior Technical Specialist

  • Aug 1984 - Mar 1998

  Tech Support Engineer playing several competencies like Development, Operation, Production, Automation, Support and Audit for IBM Mainframe platform. Tech Support Engineer playing several competencies like Development, Operation, Production, Automation, Support and Audit for IBM Mainframe platform.