Experience

Quartex Surfaces Inc.

• Canada
• Wholesale Building Materials
• 1 - 100 Employee

• Project Management Coordinator

  • Jun 2020 - Present

  -Kept projects on schedule by managing deadlines and adjusting workflows. Liaised between departments to facilitate communication and keep appropriate parties updated on project developments. -Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments. -Prepared meeting agendas and minutes for distribution and record keeping. Managed competing demands and professionally adapted to frequent change, delays and unexpected events. -Responded to requests for information on materials to inquiring parties. -Established rapport and engaged with stakeholders to build lasting professional relationships. -Kept corporate and client information confidential, adhering to data safety measures. Tracked hours and expenses to keep project on task and within budgetary parameters. -Assisted with onboarding newly hired staff members and coached on task prioritization. -Assembled manuals for team usage from vendor-supplied product data sheets and submittal information. -Monitored project progress, identified risks and took corrective action as needed. -Developed and implemented project plans and budgets to ensure successful execution. -Analyzed project performance data to identify areas of improvement. -Recruited and oversaw personnel to achieve performance and quality targets. Show less



GoodLife Fitness

• Canada
• Wellness and Fitness Services
• 700 & Above Employee

• Personal Training Manager

  • Aug 2019 - Jun 2022

  -Guide clients interested in weight loss, muscle building and increasing their fitness levels on the appropriate modes of action. -work with clients to create individualized plans for achieving their fitness goals and provide supplemental nutritional information. -Present, promote and sell services (personal training) using solid arguments to existing and prospective customers. -Perform cost-benefit and needs analysis of existing/potential customers to meet their needs -Guide clients interested in weight loss, muscle building and increasing their fitness levels on the appropriate modes of action. -work with clients to create individualized plans for achieving their fitness goals and provide supplemental nutritional information. -Present, promote and sell services (personal training) using solid arguments to existing and prospective customers. -Perform cost-benefit and needs analysis of existing/potential customers to meet their needs



T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Customer Retention Manager

  • Nov 2017 - Jul 2019

  -Elevated job satisfaction by implementing employe recognition and appreciation programs. -Drove organizational improvements by coordinating employee networks, tasks forces and committees. -Evaluated current customer retention strategies and recommended improvements. -Developed new strategies for customers retention activities. -Analyzed customer behaviour and data to identify trends and develop customer retention strategies. -Elevated job satisfaction by implementing employe recognition and appreciation programs. -Drove organizational improvements by coordinating employee networks, tasks forces and committees. -Evaluated current customer retention strategies and recommended improvements. -Developed new strategies for customers retention activities. -Analyzed customer behaviour and data to identify trends and develop customer retention strategies.