Osman Awadalkareem
Complaints Representative at United Arab Bank- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Arabic -
-
English -
Topline Score
Bio
Credentials
-
Learning Excel 2021
LinkedInMay, 2023- Nov, 2024
Experience
-
United Arab Bank
-
United Arab Emirates
-
Banking
-
400 - 500 Employee
-
Complaints Representative
-
Apr 2022 - Present
As a Complaint Resolution Specialist, I excel in effectively managing and resolving customer complaints with professionalism and empathy. My role involves investigating complaints, collaborating with stakeholders, documenting interactions, and driving process improvement. I have a proven track record of ensuring prompt and satisfactory resolutions while adhering to compliance and quality standards. With strong communication and problem-solving skills, I am dedicated to delivering exceptional customer service and enhancing overall customer satisfaction. Show less
-
-
Senior Associate
-
Feb 2017 - Apr 2022
Answer all customer queries received through various channels (calls/emails or chat.)Inform and suggest new banking products to customersImprove customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay.Participate in marketing and awareness campaigns in the bank to create an enlarged customer baseContinuously update skill by participating in professional training's, go for courses as instructed by management and be willing to contribute acquired knowledge to the development of the back.Follow the bank’s processes for verification of documents, retention of documents, processing of instructions.Foster team work and work toward optimization of team contribution. Show less
-
-
-
RTA - dubai taxi
-
Dubai, United Arab Emirates
-
Call Center Representative
-
Jan 2016 - Feb 2017
Handling high volume of calls reach to 500/shift. Place phone orders accurately into computer and by phone Monitor orders and relay information, pleasantly, to drivers and customers Communicate clearly with a pleasant, helpful tone Handle complaints with ease and see tasks through to completion. Handle customer calls and complaints in the best interest of the customer and the company. Enter and process basic billing information utilizing basic math skills. Handling high volume of calls reach to 500/shift. Place phone orders accurately into computer and by phone Monitor orders and relay information, pleasantly, to drivers and customers Communicate clearly with a pleasant, helpful tone Handle complaints with ease and see tasks through to completion. Handle customer calls and complaints in the best interest of the customer and the company. Enter and process basic billing information utilizing basic math skills.
-
-
-
Emver Paints
-
Chemical Manufacturing
-
1 - 100 Employee
-
Quality contronl chemist
-
Oct 2013 - Mar 2015
• Responsible for conformity of blended products to specifications. • Responsible for giving the batch corrections to meet the product to specifications. • Responsible for conformity of packing material to specifications. • Responsible for informing about the non-conformances to QA/QC Manager. • Responsible for making test reports for the finished product • Responsible for writing daily report. • Responsible for color matching. • Responsible for conformity of blended products to specifications. • Responsible for giving the batch corrections to meet the product to specifications. • Responsible for conformity of packing material to specifications. • Responsible for informing about the non-conformances to QA/QC Manager. • Responsible for making test reports for the finished product • Responsible for writing daily report. • Responsible for color matching.
-
-
Education
-
2008 - 2012
Sudan University of Science & Technology (SUST)
Bachelor of Science (BSc), Chemistry -
2013 - 2013
sudacad
Diploma, Computer Science
Community
