Experience

Atea Eesti

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Account Manager

  • Sep 2022 - Present

  o Project Management: Efficiently prioritize projects, differentiating between urgent and pivotal tasks. o Client Portfolio Management: Oversee and maintain a diverse portfolio of clients, ensuring each receives tailored solutions and service. Client Onboarding: Expertly onboard and map new clients, ensuring a seamless transition and integration into our services. o Budget Management: Develop, maintain, and adjust financial plans for IT projects to ensure cost-efficiency. o… Show more o Project Management: Efficiently prioritize projects, differentiating between urgent and pivotal tasks. o Client Portfolio Management: Oversee and maintain a diverse portfolio of clients, ensuring each receives tailored solutions and service. Client Onboarding: Expertly onboard and map new clients, ensuring a seamless transition and integration into our services. o Budget Management: Develop, maintain, and adjust financial plans for IT projects to ensure cost-efficiency. o Presales: Engage in presales activities, offering prospects insights into our offerings and value proposition. Proposal Development: Design tailored proposals for clients, including network equipment, relocations, and hardware solutions. o Stakeholder Communication: Foster transparent communications, negotiate with partners, and nurture enduring client relationships. o Project Delivery: Ensure timely and comprehensive project summary and delivery to all clients. o Strategic Partnerships: Act as a steward of ATEA's reputation, ensuring the best possible long-term partnership between clients and our company. Show less



Primend

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Project Manager

  • Nov 2021 - Sep 2022

  o Project Prioritization: Strategically categorized projects based on urgency and significance, optimizing resource allocation. o Client Integration: Expertly handled onboarding, mapping, and integrating new clients into our operational workflow. o Financial Planning: Led budgeting initiatives, ensuring projects remained cost-efficient without compromising quality. o Proposal Creation: Developed tailored solutions for clients, encompassing network equipment, relocation services, and… Show more o Project Prioritization: Strategically categorized projects based on urgency and significance, optimizing resource allocation. o Client Integration: Expertly handled onboarding, mapping, and integrating new clients into our operational workflow. o Financial Planning: Led budgeting initiatives, ensuring projects remained cost-efficient without compromising quality. o Proposal Creation: Developed tailored solutions for clients, encompassing network equipment, relocation services, and hardware needs. o Stakeholder Collaboration: Negotiated with and communicated effectively to cooperation partners, maintaining transparent relations with both external and internal teams. o Resource Management: Oversaw admin resource planning and monitored performance, ensuring optimal productivity and task completion. o Progress Reporting: Conducted weekly project status reviews, updating both clients and internal departments on progress and milestones. o Project Conclusions: Ensured timely project summaries, and delivered comprehensive reports to clients upon project completion. o Feedback Analysis: Assessed completed projects, providing invaluable feedback to internal teams for continuous improvement. o Documentation: Distributed essential source information, streamlining project settlements and report preparations.

• User Support Project Manager

  • Jan 2021 - Nov 2021

  o Project management through different stages: project definition, budgeting, negotiations with the client, management and correct handover / summary o Communication with customers and partners o Development proposals for client (network equipment, moving, hardware etc) o Collecting customer feedback at the end of the project and passing it on to participating team members, sharing the project summary and lessons learned o Performing support tasks according to the planned work… Show more o Project management through different stages: project definition, budgeting, negotiations with the client, management and correct handover / summary o Communication with customers and partners o Development proposals for client (network equipment, moving, hardware etc) o Collecting customer feedback at the end of the project and passing it on to participating team members, sharing the project summary and lessons learned o Performing support tasks according to the planned work schedule of the support coordinator

• Technical Support Specialist

  • Jul 2019 - Jan 2021

  o Technical Assistance: Offered prompt and efficient technical support, resolving a diverse range of IT challenges for clients. o PC Maintenance: Conducted regular maintenance works, ensuring optimal system performance and prolonged equipment life. o Network Implementation: Designed and established robust network setups tailored to client requirements. o Office IT Infrastructure: Played a pivotal role in setting up client offices, ensuring seamless tech integration and operational… Show more o Technical Assistance: Offered prompt and efficient technical support, resolving a diverse range of IT challenges for clients. o PC Maintenance: Conducted regular maintenance works, ensuring optimal system performance and prolonged equipment life. o Network Implementation: Designed and established robust network setups tailored to client requirements. o Office IT Infrastructure: Played a pivotal role in setting up client offices, ensuring seamless tech integration and operational readiness. o Microsoft 365 Expertise: Successfully managed and executed O365 migrations, in addition to overseeing its administration, guaranteeing client productivity and collaboration.



Elisa Eesti AS

• Estonia
• Telecommunications
• 200 - 300 Employee

• Business Sales Representative

  • May 2019 - Jul 2019

  o Strategic Sales Initiatives: Championed sales growth by targeting and securing new business opportunities while maximizing revenue from existing customers through effective cross-selling and upselling strategies. o Customer Relationship Management: Cultivated and nurtured relationships with both new and existing clients, ensuring high levels of satisfaction and loyalty. o Product Presentation: Delivered compelling presentations and demos to showcase the unique value of our products and… Show more o Strategic Sales Initiatives: Championed sales growth by targeting and securing new business opportunities while maximizing revenue from existing customers through effective cross-selling and upselling strategies. o Customer Relationship Management: Cultivated and nurtured relationships with both new and existing clients, ensuring high levels of satisfaction and loyalty. o Product Presentation: Delivered compelling presentations and demos to showcase the unique value of our products and services to potential clients. o Market Analysis: Continuously monitored and analyzed market trends, competitor offerings, and customer feedback to inform sales strategies and improve product positioning. o Contract Negotiation: Collaborated with clients to negotiate favorable terms and close deals, ensuring a win-win outcome for both parties. o Sales Forecasting: Leveraged data analytics and CRM tools to forecast sales, setting realistic targets, and devising strategies to achieve them. o Collaboration: Worked closely with the marketing and product teams to align sales strategies with promotional activities and product enhancements. o Continuous Learning: Stayed updated on industry developments, product updates, and advanced sales techniques to maintain a competitive edge in the market. Show less



Primend

• Estonia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2017 - May 2019

  o Technical support, PC maintenance works, network setups, client office setups, O365 migrations and administration