Experience

Carbon

• United Kingdom
• Financial Services
• 100 - 200 Employee

• • Mar 2020 - Present

   Creating and implementing policies that drive customer retention. Facilitating the onboarding process of new customers to make the entireprocess seamless. Account management of top-profile customers and ensuring utmostcustomer satisfaction. Creating content for frequent customer support inquiries Indirectly generate revenue through product adoption, conversion, usage, and retention. Actively collaborating with the product team to dispense ideas andcommon issues experienced by customers in a bid to develop solutions. Maintain customer engagement and satisfaction while focusing oncustomer loyalty. Collaborating with relevant individuals to source for an all-encompassingCRM tool. Manage and support customer requests across all touch points. Follow-through on all inter-departmental escalations for timely resolution. Supervising the daily activities of the team to ensure productivity in a timelymanner. Ensuring quality of all communication across all touch points. Effectively manage the team at the absence of the CSM. Show less

• • Jan 2018 - Feb 2020

  Treat customer requests and inquiries across all touchpoints Follow-up on all team member’s escalation for resolution Training, onboarding, and managing new team members. Preparing a detailed report on the team’s daily/weekly activities. Managed a call center unit and handled every aspect (logistics,administration, basic financing) of the team. Draft questionnaires to measure customer satisfaction through a survey.



Global 50 50 concepts nig. ltd

• owerri, imo state.

• Sales Representative

  • Nov 2017 - Jan 2018

  Answering enquiries about the product and creating awareness to prospective customers. Converting prospective customers to loyal customers. Maintaining the current customers. Ensuring that goods are delivered to customers. Meeting the sales target for every week. Preparing sales report at the end of each week. Answering enquiries about the product and creating awareness to prospective customers. Converting prospective customers to loyal customers. Maintaining the current customers. Ensuring that goods are delivered to customers. Meeting the sales target for every week. Preparing sales report at the end of each week.



Global 50:50 Concepts Nig Ltd.

• Owerri

• Company Secretary

  • Feb 2017 - Nov 2017

  In charge of the minute of the every official meeting. Attended to visitors. Educated clients and prospective client on products and services. Organized documentation. First contact of the organization Served as Front-desk / Customer Service. In charge of the minute of the every official meeting. Attended to visitors. Educated clients and prospective client on products and services. Organized documentation. First contact of the organization Served as Front-desk / Customer Service.



Junior Chamber international, EKSU collegiate chapter.

• Ekiti State University.

• Director of training 2

  • Sep 2015 - Sep 2016

  Facilitated training for intending members, organized Officer's training school for the board of directors, compiled the training manual for the organization. Facilitated training for intending members, organized Officer's training school for the board of directors, compiled the training manual for the organization.