Oshan Mendis
Senior Executive - Customer Success & Digital Marketing at Layup- Claim this Profile
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English -
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Sinhalese -
Topline Score
Bio
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Credentials
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Digital Marketing Essentials Masterclass
UdemyMar, 2023- Sep, 2024 -
Effective Email Communication
PluralsightMar, 2023- Sep, 2024 -
Learn the fundamentals of Google Ads Search
SkillshopMar, 2023- Sep, 2024 -
Fundamentals of Digital Marketing
Google Digital GarageMay, 2020- Sep, 2024 -
LinkedIn Marketing Solutions Fundamentals
LinkedInApr, 2023- Sep, 2024
Experience
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Layup
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United States
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Financial Services
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1 - 100 Employee
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Senior Executive - Customer Success & Digital Marketing
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Sep 2021 - Present
• Maintain professional relationships and communicate effectively with the customers to ensure a positive customer experience.• Provide immediate assistance and ensure that solutions meet the needs and requirements of the business.• Engage in the development process and all related tasks to ensure the requirements are accurately understood, analyzed, communicated and developed.• Assist in bridging the communication gap between customers and the development team in order to solve problems.• Conduct training sessions and develop interactive product walkthroughs for customers to learn how to effectively utilize the platform• Analyze the customer platforms on a regular basis and offer recommendations as to how they can improve engagement.• Develop and offer marketing materials that the customers can use to increase engagement.• Ensure that the customer expectations and goals are fully met by customizing instances based on customer requirements.• Collaborate with the Innovation team to understand how to improve the product with new features and to provide customers with a better user experience.• Stay up-to-date with the latest IT advancements to automate processes and improve the product.• Manage all social media platforms including LinkedIn, Facebook, Instagram, and TikTok.• Developed successful customer engagement strategies to obtain case studies and testimonials, contributing to impactful marketing collateral as part of the marketing team. Show less
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Operations Executive - Digital Marketing
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Jul 2020 - Sep 2021
I joined Layup as an Operations Executive shortly after graduating from IIT.• Managed and customized multiple educational instances for clients based on their requirements.• Analysed competitors to improve the product.• Worked on creating a new product that allows course creators to easily create interactive courses.• Designed an interface for a content creation tool.Social Media Management• Managed all social media platforms for Layup.• Scheduled social media posts by using appropriate applications and analyzed the performance of each post on a weekly basis.Website Development• Revamped the website to offer a user-friendly experience for users.• Used numerous SEO methods to rank on top of the search results.• Analysed the website on a weekly basis using Google Analytics.Course Creation• Designed and developed eLearning courses for clients through Articulate Rise 360, HTML & CSS.• Developed eLearning games through Articulate Storyline. Show less
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Digital Marketing & Business Analyst Intern
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Jul 2018 - Aug 2019
During my year-long industrial placement, I worked at a company called Layup, a subsidiary of Creative Software that offers a gamified, social-driven Learning Management System for corporate training. • Collected data by conducting a competitive analysis of various companies' market offerings, identifying market trends, pricing/business models, sales, and operational methods. • Multiple educational instances were managed and customized for clients based on their requirements. • Researched multiple ways to improve productivity. • Managed multiple social media platforms by creating content that included text posts, videos, and images. • Scheduled social media posts by using appropriate applications and analyzed the performance of each post. • Developed digital marketing strategies and campaigns to consistently promote Layup. • Created a website for Layup and utilized multiple SEO techniques to improve its ranking and visibility on search engines. • Contributed to the successful conversion of learning content offered by John Keells Holdings into interactive courses, resulting in increased engagement and improved learning outcomes. Show less
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Education
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University of West London
Master of Business Administration - MBA, Business Administration and Management, General -
University of Westminster
Bachelor's degree, Business Information Systems -
S.Thomas' College, Mount Lavinia