CEO

• Jan 2015 - Present

Training & Development Consultant

• Nov 2013 - Present

Business Development Consultant

• Dec 2014 - Present

1. Develop Business processes. 2. Develop business strategy 3. Close business deals 4. Manage Marketing and Sales Strategy 5. Client Relations 1. Develop Business processes. 2. Develop business strategy 3. Close business deals 4. Manage Marketing and Sales Strategy 5. Client Relations

Managing Partner

• Dec 2013 - Present

Learning Specialist

• Jul 2014 - Nov 2014

- Preparation and packaging of the Consulting Practitioner Qualification - Implementation of the LMS systems - Preparation of Marketing Material - Driving academy calendar for 2014 - Preparation and packaging of the Consulting Practitioner Qualification - Implementation of the LMS systems - Preparation of Marketing Material - Driving academy calendar for 2014

Subject Matter Expert (SME) for Telecoms POS Systems

• Sep 2012 - Nov 2013

Retails Systems Solutions, QA & Testing for Telecommunications Companies in African and merging markets. My Functional requirement is: - Developing of functional Specs for systems processes. - Review and signing off of documentations - Contributions to screen design build and developments - QA & UAT Testing of developed System - Develop training and content materials for client handover. - Assist with project execution - Reported directly to New Business Development Manager Show less

Learning & Performance Specialist

• Apr 2010 - Sep 2012

TRAINING CONSULTANT

• Apr 2010 - Sep 2012

Job Responsibilities - Trained ODR Siebel, Eppix and Online Management System - Trained the iPhone 4 and other systems training - Handled MTN new recruits induction training - Conducts coaching and assessments of delegatesCoaching delegates in the application of skills acquired Reported directly to the CEIE & Training Lead;

TRAINING & DEVELOPMENT CONSULTANT

• Apr 2010 - Sep 2012

Job Responsibilities - Contracting for the MTN client Reported directly to the Managing Directors Job Responsibilities - Contracting for the MTN client Reported directly to the Managing Directors

TRAINING CONSULTANT

• Jan 2010 - Mar 2010

Let's Do It Academy, Pretoria South Africa Job Responsibilities - Training Managers and Department Directors, Executives from the South African Department of Social Development Trained Microsoft Office 2007 - Developed assessment tools for competency assessments Coaching delegates in the application of skills acquired Reported directly to the Director Let's Do It Academy, Pretoria South Africa Job Responsibilities - Training Managers and Department Directors, Executives from the South African Department of Social Development Trained Microsoft Office 2007 - Developed assessment tools for competency assessments Coaching delegates in the application of skills acquired Reported directly to the Director

MATERIALS DEVELOPER / QUALITY & COMPETENCE ASSESSOR

• Dec 2009 - Feb 2010

UAE) Job Responsibilities - Developed Training Materials - Developed assessment tools for competency assessments Reported directly to The Training And Quality Manager UAE) Job Responsibilities - Developed Training Materials - Developed assessment tools for competency assessments Reported directly to The Training And Quality Manager

Training Advisor/Quality Assessor/Coach

• Jun 2009 - Dec 2009

- Training Call Centre Consultants - Broadband technical support - Coaching and Quality Assessing - Handling Induction and core product and soft skills training - Reports directly to the training and quality manager - Training Call Centre Consultants - Broadband technical support - Coaching and Quality Assessing - Handling Induction and core product and soft skills training - Reports directly to the training and quality manager

TRAINING ADVISOR / QUALITY ASSESSOR / COACH

• Jun 2009 - Dec 2009

Job Responsibilities - Training Call Centre Consultants - Performing Broadband technical supportCoaching and Quality Assessing Technical Support AdvisorsHandling Induction and core product and soft skills trainingReports directly to The Training And Quality Manager

TRAINING ADVISOR / QUALITY ASSESSOR / COACH

• Jun 2009 - Dec 2009

Job Responsibilities - Training Call Centre Consultants - Performing Broadband technical supportCoaching and Quality Assessing Technical Support AdvisorsHandling Induction and core product and soft skills trainingReports directly to The Training And Quality Manager

TRAINING & DEVELOPMENT CONSULTANT

• Aug 2008 - Jun 2009

The Skills Facilitator, Rosebank South AfricaJob Responsibilities - Training Call Centre ConsultantsTraining Inbound, Outbound Call Handling. GSM Products & Services and Selling SkillsTrains Customer Care, Customer Handling Skills & Supervisory Skills Training.

TRAINING & DEVELOPMENT CONSULTANT

• Aug 2008 - Jun 2009

The Skills Facilitator, Rosebank South AfricaJob Responsibilities - Training Call Centre ConsultantsTraining Inbound, Outbound Call Handling. GSM Products & Services and Selling SkillsTrains Customer Care, Customer Handling Skills & Supervisory Skills Training.

Training Consultant

• Jul 2008 - Jun 2009

November 2008 TRAINER / TRAINING CONSULTANT

• Jul 2008 - Jun 2009

Zain Communication Network (TANZANIA Operations)Job Responsibilities - Trained Customer Care Supervisor on Customer Care Supervisory Skills

November 2008 TRAINER / TRAINING CONSULTANT

• Jul 2008 - Jun 2009

Zain Communication Network (ZAMBIA Operations)Job Responsibilities - Trained Customer Care Supervisor on Supervisory Skills

November 2008 TRAINER / TRAINING CONSULTANT

• Jul 2008 - Jun 2009

Zain Communication Network (TANZANIA Operations)Job Responsibilities - Trained Customer Care Supervisor on Customer Care Supervisory Skills

November 2008 TRAINER / TRAINING CONSULTANT

• Jul 2008 - Jun 2009

Zain Communication Network (ZAMBIA Operations)Job Responsibilities - Trained Customer Care Supervisor on Supervisory Skills - Conducted assessments to determine competence of

PROJECT MANAGER / TRAINING CONSULTANT

• Sep 2008 - Oct 2008

Zain Communication Network (GHANA Operations)Job Responsibilities - Trained Customer Care Representatives on Customer Handling Skills (Inbound, Call Handling), GSM Products & Services and Selling Skills Briefed Customer Care Managers on Customer Handling Skills, GSM Architecture and GSM Products & Services

PROJECT MANAGER / TRAINING CONSULTANT

• Sep 2008 - Oct 2008

Zain Communication Network (GHANA Operations)Job Responsibilities - Trained Customer Care Representatives on Customer Handling Skills (Inbound, Call Handling), GSM Products & Services and Selling Skills Briefed Customer Care Managers on Customer Handling Skills, GSM Architecture and GSM Products & Services

Training & Development Consultant

• 2008 - 2009

FACILITATOR / CALL CENTRE TRAINER

• Jan 2007 - Jul 2008

Job Responsibilities - Training Call Centre Consultants In Computer TrainingTraining Inbound & Outbound Call Handling.Managing Computer LabExaminer & Invigilator or Training Assessment ExamReported directly to the Manager, Training Department

FACILITATOR / CALL CENTRE TRAINER

• Jan 2007 - Jul 2008

Job Responsibilities - Training Call Centre Consultants In Computer TrainingTraining Inbound & Outbound Call Handling.Managing Computer LabExaminer & Invigilator or Training Assessment ExamReported directly to the Manager, Training Department

Facilitator & Trainer

• Jan 2006 - Jul 2008

- Training Call Centre Consultants In Computer Training - Training Inbound & Outbound Call Handling. - Managing Computer Lab - Examiner & Invigilator or Training Assessment Exam - Reported directly to the Manager, Training Department - Training Call Centre Consultants In Computer Training - Training Inbound & Outbound Call Handling. - Managing Computer Lab - Examiner & Invigilator or Training Assessment Exam - Reported directly to the Manager, Training Department

PRIVATE TUTOR

• Mar 2005 - Jul 2007

Lectures Grade 11 & 12 Business & Economics, Grade 10 Mathematics, College Diploma Marketing, Business Communication, Travel & Tourism and Public Relations. Lectures Grade 11 & 12 Business & Economics, Grade 10 Mathematics, College Diploma Marketing, Business Communication, Travel & Tourism and Public Relations.

MARKETING EXECUTIVE

• Jul 2005 - Dec 2006

Job Responsibilities - Responsible for drawing up the marketing strategiesMonitors all the marketing activities.Embarks on other minor administrative book keeping responsibilities.Reports directly to the Director / Chief Dentist.

MARKETING EXECUTIVE

• Jul 2005 - Dec 2006

Job Responsibilities - Responsible for drawing up the marketing strategiesMonitors all the marketing activities.Embarks on other minor administrative book keeping responsibilities.Reports directly to the Director / Chief Dentist.

LECTURER

• Feb 2005 - Dec 2006

Central College of Business & Computer Studies Pretoria Campus Job Responsibilities - Lectures Business Administration & Commercial Law in this 3rd Semester - Lectured Travel Agency Operations & Air Travel in the 2nd semester. - Lectured Marketing, Travel & Tourism and PR in the 1st semester. Prepares students for diploma exam. Internal Examiner. Reports to the Principal. Central College of Business & Computer Studies Pretoria Campus Job Responsibilities - Lectures Business Administration & Commercial Law in this 3rd Semester - Lectured Travel Agency Operations & Air Travel in the 2nd semester. - Lectured Marketing, Travel & Tourism and PR in the 1st semester. Prepares students for diploma exam. Internal Examiner. Reports to the Principal.

LECTURER

• Feb 2005 - Dec 2006

Central College of Business & Computer Studies Pretoria Campus Job Responsibilities - Lectures Business Administration & Commercial Law in this 3rd Semester - Lectured Travel Agency Operations & Air Travel in the 2nd semester. - Lectured Marketing, Travel & Tourism and PR in the 1st semester. Prepares students for diploma exam. Internal Examiner. Reports to the Principal. Central College of Business & Computer Studies Pretoria Campus Job Responsibilities - Lectures Business Administration & Commercial Law in this 3rd Semester - Lectured Travel Agency Operations & Air Travel in the 2nd semester. - Lectured Marketing, Travel & Tourism and PR in the 1st semester. Prepares students for diploma exam. Internal Examiner. Reports to the Principal.

MARKETING EXECUTIVE

• Jul 2005 - Nov 2005

A. A. Bediako CC (Snappy Peanuts) Job Responsibilities - Solicits for businesses for the company. Responsible for drawing up the sales strategies Monitors the activities of the sales force. Embarks on sales daily audit. Reports directly to the Manager. Embarks on other minor administrative responsibilities. A. A. Bediako CC (Snappy Peanuts) Job Responsibilities - Solicits for businesses for the company. Responsible for drawing up the sales strategies Monitors the activities of the sales force. Embarks on sales daily audit. Reports directly to the Manager. Embarks on other minor administrative responsibilities.

MARKETING EXECUTIVE

• Jul 2005 - Nov 2005

A. A. Bediako CC (Snappy Peanuts) Job Responsibilities - Solicits for businesses for the company. Responsible for drawing up the sales strategies Monitors the activities of the sales force. Embarks on sales daily audit. Reports directly to the Manager. Embarks on other minor administrative responsibilities. A. A. Bediako CC (Snappy Peanuts) Job Responsibilities - Solicits for businesses for the company. Responsible for drawing up the sales strategies Monitors the activities of the sales force. Embarks on sales daily audit. Reports directly to the Manager. Embarks on other minor administrative responsibilities.

EDUCATOR / TUTOR

• Mar 2005 - Jul 2005

- Lectured Economics & Business Economics Grades 11 & 12Prepared candidate for external national matric examInvigilator & Internal Examiner.Reports to the Principal.

EDUCATOR / TUTOR

• Mar 2005 - Jul 2005

- Lectured Economics & Business Economics Grades 11 & 12Prepared candidate for external national matric examInvigilator & Internal Examiner.Reports to the Principal.

MARKETING & PR EXECUTIVE

• Jun 2003 - Dec 2004

Job Responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.Reports to the Principal Coordinating Executive.

MARKETING & PR EXECUTIVE

• Jun 2003 - Dec 2004

Job Responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.Reports to the Principal Coordinating Executive.

HUMAN RESOURCE PERSON & ADMINISTRATIVE STAFF

• Jun 2003 - Nov 2004

Job Responsibilities - Hired lectured for various programmes on behalf of the institute.Hire non-teaching staff.Responsible for the perusal and selection of applying students for a course programme.Run minor office and administrative duties.Coordinated seminars, workshops, and conferences for students and non-teaching staffs.

HUMAN RESOURCE PERSON & ADMINISTRATIVE STAFF

• Jun 2003 - Nov 2004

Job Responsibilities - Hired lectured for various programmes on behalf of the institute.Hire non-teaching staff.Responsible for the perusal and selection of applying students for a course programme.Run minor office and administrative duties.Coordinated seminars, workshops, and conferences for students and non-teaching staffs.

LECTURER

• Apr 2003 - Nov 2004

Job Responsibilities - Subjects Lectured: Public Relations and Advertising.Prepared candidates for external professional exam.

LECTURER

• Apr 2003 - Nov 2004

Job Responsibilities - Subjects Lectured: Public Relations and Advertising.Prepared candidates for external professional exam.

SERVICE EXECUTIVE

• May 2004 - Jul 2004

Array Promotions Limited, Kokomlemle Accra GhanaJob responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.Third Level Management Member.Reports to the Manager. Show less

SERVICE EXECUTIVE

• May 2004 - Jul 2004

Array Promotions Limited, Kokomlemle Accra GhanaJob responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.Third Level Management Member.Reports to the Manager. Show less

MARKETING AGENT

• Jun 2003 - Feb 2004

Broadreach Ventures Accra GhanaJob Responsibilities - Solicits for businesses for Broadreach Ventures through Telesales.Liaises clients with the companySolely a marketing agent receiving commission.Presents monthly sales reportsReports directly to the Marketing Manager.

MARKETING AGENT

• Jun 2003 - Feb 2004

Broadreach Ventures Accra GhanaJob Responsibilities - Solicits for businesses for Broadreach Ventures through Telesales.Liaises clients with the companySolely a marketing agent receiving commission.Presents monthly sales reportsReports directly to the Marketing Manager.

MARKETING & PR EXECUTIVE

• Jun 2002 - Jan 2003

Job Responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.

MARKETING & PR EXECUTIVE

• Jun 2002 - Jan 2003

Job Responsibilities - Initiated business sourcing opportunities through tele-selling.Designed the operational selling and sales plan.Monitored advertising campaigns and activities for results evaluation.Embarks on image creation activities to contribute to the corporate building operations in the company.Assist in research, promotions, and new product development. Major functions in Advertising and Marketing.

SALES SUPERVISOR

• Jan 1998 - May 2000

Job Responsibilities - Supervised the entire sales activities in the supermarket.Conducted daily sales audit.Handled secretarial and administrative dutiesKept books and buyer of three lines of stock.Handled complaints and objections from clients and buyers.Received and inspected in coming stock.Supervised the running of promotionsSupervised merchandising works buy clients.Reported weekly to the Manageress.

SALES SUPERVISOR

• Jan 1998 - May 2000

Job Responsibilities - Supervised the entire sales activities in the supermarket.Conducted daily sales audit.Handled secretarial and administrative dutiesKept books and buyer of three lines of stock.Handled complaints and objections from clients and buyers.Received and inspected in coming stock.Supervised the running of promotionsSupervised merchandising works buy clients.Reported weekly to the Manageress.