Experience

ADB - Agricultural Development Bank Ghana

• Banking
• 100 - 200 Employee

• AML Analyst

  • Jan 2019 - Present

  • Ensure timely review of AML alerts produced by AML System screening solution.• Ensure timely review of paid-out transactions on the various Money Business Service (MBS) platforms• Assist in the review of accounts in relation to the enhanced due diligence process• Assist with the timely review of the on boarding of e-Business clients.• Assist in the provision of training and developing training materials• Regularly carry-out visits to departments and branches to ensure compliance with AML regulations and Banks policies.• Assist in dealings on Foreign Account Tax Compliance Act reporting (FATCA) and Common Reporting Standard (CRS) including submission of returns to the relevant bodies – either Internal Revenue Service of Ghana or U.S.A• Assist in dealing with all KYC issues referred to the Unit by both internal and external customers plus any related issues arising on daily basis.• Assist in responding to and administering AML questionnaires emanating from corresponding and domestic banks.



Consolidated Bank Ghana Ltd

• Service Quality Officer - Customer Experience

  • Aug 2018 - Dec 2018

  *Collate Complaints data from across all branches for internal and statutory reporting *Manage the customer care intranet site*Assist with Treasury roles*Manage the gesture of goodwill guidelines *Conduct service audits *Identify root causes of complaints and develop action plans to track and eliminate them for better customer experience*Assist Head, Customer Care, to manage the annual calendar. *Collate Complaints data from across all branches for internal and statutory reporting *Manage the customer care intranet site*Assist with Treasury roles*Manage the gesture of goodwill guidelines *Conduct service audits *Identify root causes of complaints and develop action plans to track and eliminate them for better customer experience*Assist Head, Customer Care, to manage the annual calendar.



The BEIGE Bank

• Service Quality Officer - Customer Care Unit

  • Jul 2018 - Jul 2018

  *Collate Complaints data from across all strategic business units of BEIGE for internal and statutory reporting *Manage the customer care intranet site*Manage the gesture of goodwill guidelines *Conduct service audits *Identify root causes of complaints and develop action plans to track and eliminate them for better customer experience*Assist Head, Customer Care, to manage the annual calendar.

• Service Quality Officer - Quality Assurance & Staff Engagement

  • Oct 2015 - Jun 2018

  • Built and maintained relationship with Clients through interaction via phone and on-field relationship• Contacted customers through calls for notices and appreciation for doing business with the organization• Drove business to the organization through telemarketing and referrals• Resolved customer complaints and managed client dissatisfactions• Damage control- attended to problems that could damage the brand image and instituted control measures to salvage the situation• Facilitated quick resolution of general branch operations’ issues and complaints• Liaised with branches and other departments to ensure absolute customer satisfaction• Any other duties assigned by the supervisor