Experience

Skyline E3

• United States
• Advertising Services
• 1 - 100 Employee

• Client Logistics Manager

  • Apr 2023 - Present

• Assistant Client Services Manager

  • Nov 2022 - Apr 2023

• Client Services Coordinator

  • May 2022 - Nov 2022



Lenning & Co. Inc

• Accounting
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2022 - May 2022

  Answer phone calls, and assist clients coming into the office, with questions regarding tax preparation. Schedule tax interviews for all tax professionals during a busy and full tax season. Prepare and assemble simple to complex tax returns for individuals, partnerships, corporations, and trusts. Accurately enter client information into the tax database as quickly as possible. Handle confidential information such as social security, income, addresses etc. for 1000+ clients. Prepare and organize paperwork for tax preparers, enrolled agents and CPAs. Show less



Larson Jewelers

• United States
• Luxury Goods & Jewelry
• 1 - 100 Employee

• Office Manager

  • Sep 2021 - Jan 2022

  Monitored, revised, and submitted time cards for hourly employees and staff.Maintained and updated up to 10 spreadsheets for all projects .Coordinated and scheduled meetings for the CEO, CTO, and General Manager.Assisted Human Resources in filing and processing the documentation of new hires.Planned, coordinated, and finalized details for travel arrangements and events.Managed inventory of office equipment, and created a thorough spreadsheet outlining needs.Built strong relationships with company employees to streamline communication and resolve issues effectively.Created a comprehensive new hire training program and successfully onboarded 6+ employees, therebyincreasing productivity by 25%. Show less

• Customer Service Specialist

  • Mar 2020 - Sep 2021

  Responded to inquiries through email, online podiums, and phone conversations.Answered an average of 65+ calls daily.Developed organizational procedures and tactics for a team of 8 people, to promote and increase performance.Managed wholesale accounts and guaranteed accurate wholesale pricing to grow current wholesale distribution.Simultaneously represented four different companies, remembering policies, processes, and guidelines for all.Ranked highest in customer satisfaction with an average of 96%, exceeding company expectations. Show less



Associated Students, Inc. at California State University Long Beach

• United States
• Higher Education
• 100 - 200 Employee

• Building Manager

  • Jun 2018 - Jan 2020

  Supervised and monitored all building venues consisting of 8 facilities. Enforced compliance with established policies and procedures, to provide an enjoyable space for students, while providing excellent customer service. Oversaw design, production, and preparation of events using photographic and audio and video equipment, in direct communication with the event coordinators. Demonstrated the ability to deal peacefully with unforeseen circumstances or delays, while improving daily and long-term productivity. Show less



American Gold Star Manor

• United States
• Real Estate
• 1 - 100 Employee

• Project Intern

  • Aug 2019 - Dec 2019

  Worked with older adults 65+ to provide them with a space where they can learn, interact, and practice healthy behaviors. Designed presentations, handouts, flyers,and poster boards promoting healthy behaviors, health education, and health literacy. Prepared and demonstrated a range of different healthy recipes, to encourage healthy lifestyles. Created Youtube videos to demonstrate efficient cooking and teaching skills. Worked with older adults 65+ to provide them with a space where they can learn, interact, and practice healthy behaviors. Designed presentations, handouts, flyers,and poster boards promoting healthy behaviors, health education, and health literacy. Prepared and demonstrated a range of different healthy recipes, to encourage healthy lifestyles. Created Youtube videos to demonstrate efficient cooking and teaching skills.



Premier Food Services, Inc.

• United States
• 1 - 100 Employee

• Customer Service Team Lead

  • Jun 2016 - Jan 2019

  Trained and mentored new team members, outlining goals and better-enabled them to effectively meet them. Maintained high standards of customer service during high-volume, fast-paced operations. Opened and closed the registers, monitored cash limits, and counted money in cash drawers daily. Promptly and empathetically handled guest concerns and complaints. Trained and mentored new team members, outlining goals and better-enabled them to effectively meet them. Maintained high standards of customer service during high-volume, fast-paced operations. Opened and closed the registers, monitored cash limits, and counted money in cash drawers daily. Promptly and empathetically handled guest concerns and complaints.