Experience

EFORT

• Education Administration Programs

• Digital Communications and IT Manager

  • Jan 2016 - Present

  - EFORT Corporate digital services and platforms architecture, expansion and content management- EFORT Corporate communication coordination and development- EFORT CSG Content Strategy Group coordination- EFORT IT coordination & maintenance

• Web Project Manager

  • Dec 2012 - Jan 2016

  - Corporate EFORT websites architecture, expansion and content management- Corporate EFORT websphere strategic development- Corporate communication coordination- IT coordination & maintenance- Evaluation and monitoring of IT, communication and web-based solutions- Corporate events support- Governance IT and web advisor



Self Employed Independent Peoplesoft Consultant

• Freelance Communication and Information Consultant

  • Apr 2012 - Dec 2012

  - Advice in communication strategy development, media and marketing; - Training and capacity building with over 5 years of training specialist at Red Cross and UNDP on communication and crisis management. - Manage, plan and organize events and other projects (management, planning and coordination of actions); - Negotiate (listen, argue, persuade, in a diplomatic manner); - Control graphic art techniques (from development to dissemination); - Develop a multilevel communication strategy (internal, external and reputation); - Develop, manage and design (Websites, Internet, Intranet, publications and multimedia).



Lord Corporation

• United Kingdom
• Retail Office Equipment

• Customer Engagement Center Representative

  • Jul 2011 - Mar 2012

  Domain of business: Private Sector - Industrial adhesives, coating and motion management technologies Job duties: - Response and management of customer requests and expectations. Sell product and place customer orders in SAP systems and provide customers with high level service and product information. - Identification, research, and resolution of customer issues using SAP. - Completion of call logs and reports. - Management of billing issues and misapplied payments. - Recognize, documentation and alert of trends in customer calls. - Implementation of process improvements. - Implementation of sales strategies, management of events and direct marketing platforms.



Shelter Cluster Haiti

• Communications consultant

  • Feb 2010 - Dec 2010

  - Coordination of communication and ensuring information flux for field based teams (around 25 persons in Haiti and 100 stakeholders around the world - Development and implementation of adapted methods and templates to share information in field operations and to promote Shelter Cluster activities. - Management and development of the Shelter Cluster extranet for members (500 people) and general public. - Coordination of communication and ensuring information flux for field based teams (around 25 persons in Haiti and 100 stakeholders around the world - Development and implementation of adapted methods and templates to share information in field operations and to promote Shelter Cluster activities. - Management and development of the Shelter Cluster extranet for members (500 people) and general public.



International Federation of Red Cross and Red Crescent Societies

• Switzerland
• Non-profit Organizations
• 700 & Above Employee

• Tsunami and Disaster Management Web Communications Officer

  • Jun 2005 - Dec 2009

  Editing, conception, implementation, development, coordination, monitoring and management of the IFRC tsunami operation (http://www.ifrc.org/tsunami) and disaster management web sections (http://www.ifrc.org/disasters/) and the coordination, monitoring and evaluation of tsunami-related information and communication efforts. Development and management of the following IFRC social media presences: IFRC YouTube channel, Google Earth and Maps and tsunami operation Facebook page. Development, implementation and follow-up of the different annual communication strategies and public information campaigns related to the IFRC tsunami operation. Coordination with external contractors (designers, technicians and consultants) for the delivery of new communication products and content. Promotion of the use of the IFRC website. Preparation and facilitation of tsunami operation-related communication workshops in Geneva and the field (Thailand, Sri Lanka, Maldives, Malaysia and Indonesia). Participation in redesigning the IFRC’s visual identity and global branding. Coordination of the audio visual facilities for high level statutory meetings. Participation to and facilitation of different training courses on humanitarian affairs.



UNDP - United Nations Development Programme

• Communication & Information Specialist for BCPR-Disaster Reduction Unit (DRU).

  • Jul 2004 - Jun 2005

  Bureau for Crisis Prevention and Recovery (BCPR) Coordination of internal and external communication and information campaigns related to DRU recovery operations. Development, redesigning and day-by-day management of the DRU’s website. Conception of DRU’s internal communication strategy. Preparation of information campaign, press conferences and strategy for the DRU participation in the UN-Habitat World Urban Forum held in Barcelona, Spain (September 2004) and the World Conference on Disaster Reduction (WCDR) held in Kobe, Japan (January 2005).



IUCN - The World Conservation Union

• Communications Officer

  • Feb 2001 - Jun 2004

  Forest Conservation Programme (FCP) – Freelance Communication & Information Consultant. • Preparation of reports, presentations and miscellaneous interactive support materials (CD-ROMs and website) for a series of workshops on Forest Landscape Restoration held in Indonesia, Thailand, Panama, Peru, Ghana and Gabon. Programme Planning & Evaluation Team (PPET) – Freelance Communication Consultant • Concept, creation, development and implementation of communication and management material (work plans, reports, CD-ROMs, websites and brochures) for different target audiences as donors, programmes, members and other internal audiences. Global Communication Unit – Communication Officer and Webmaster and coordinator. • Production of interactive communication material (project and programme websites and web sections, CD-ROMs, brochures, exhibition’s items). • 5th IUCN World Parks Congress webmaster and developer. • Participation to the 5th IUCN World Parks Congress (Durban, South Africa, 2003) as Web Coordinator. • Advising, monitoring, assisting, developing and collaborating in the production, management and development of different IUCN Programme’s websites in close collaboration with different IUCN thematic programmes. • Miscellaneous work on the production of internal communication items such as brochures, exhibition’s items (posters, flyers, etc…), presentations for council, visitors and welcome/information board, translations and graphical/design advice and production. • Facilitation of internal communication workshops. At the World Summit on Sustainable Development (WSSD) - Green Web/WSSD Communication Officer. • Participation to the WSSD (Johannesburg, South Africa, 2002) as Web Coordinator. • Design, development, management and implementation of the WSSD related IUCN website.Collaboration in the implementation of the “Green Web – La Red Verde – La Toile Verte” corporate image campaign in the web.



IUCN

• Switzerland
• Non-profit Organizations
• 700 & Above Employee

• Volunteership and internship

  • Jun 2000 - Dec 2001

  Corporate communications intern at IUCN SUR - Quito - Ecuador Corporate communications intern at IUCN SUR - Quito - Ecuador