Experience

One Health Labs

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Site Supervisor

  • Jan 2021 - Present

  In my role as a Site Supervisor at One Health Labs, I am entrusted with the oversight and coordination of operations across diverse studio locations for COVID-19 testing sites, contributing to the organization's standing as a national pioneer in accessible and reliable mobile testing solutions. My contributions encompass: • Operational Excellence: Efficiently supervising daily COVID-19 self-collection test sites, I execute responsibilities that include staff training, equipping, and supervision. • Leadership and Team Management: Guiding a proficient and certified team, I lead by example, fostering adherence to CLIA, CAP standards, and regional regulations. Collaborating closely with the Operations Manager, Production Manager, and Laboratory Director, I ensure the seamless delivery of test outcomes and preemptively address emergent issues. • Logistics Coordination: Daily coordination with diverse site teams guarantees the procurement of essential supplies, facilitating preparedness for client engagements. This logistics synchronization contributes to the seamless execution of testing procedures. • Staff Development and Evaluation: Through strategic coaching and training initiatives, I enhance staff performance, elevating their capabilities and confidence. Moreover, I am responsible for conducting site evaluations and employee assessments, ensuring continuous improvement. • Risk Mitigation: I minimize liability and reduce risk exposure to both One Health Labs and its dedicated workforce. By implementing meticulous safety protocols and operational best practices, I contribute to the sustained success of our endeavors. • Project and Assignment Management: Demonstrating adept multitasking abilities, I independently manage a multitude of concurrent projects and assignments within a dynamic, deadline-driven setting. This capability underscores my capacity to navigate complex challenges with precision. Show less



WestLake Financial Group, Inc.

• United States
• Insurance
• 1 - 100 Employee

• Sr. Account Manager

  • Feb 2021 - Jan 2022

  During my tenure as a Senior Account Manager at Westlake Financial Services, a leading technology-driven, privately-owned finance firm specializing in prime to subprime automotive retail installment contracts. My role encompassed the following key duties: • Asset Recovery Leadership: As a standout member on the national scale, I achieved remarkable reductions in re-possession fees, accounting for 40% of the team's overall target. This achievement underscored my commitment to achieving exceptional outcomes and optimizing operational efficiency. • Stakeholder Communication and Negotiation: I engaged in proactive outreach and negotiation with a diverse range of stakeholders, including repossession agencies, auctions, legal professionals, private investigators, and external vendors. My interactions were instrumental in the successful reacquisition of vehicle ownership, showcasing my adept negotiation skills and effective collaboration. • Vehicle Assessment and Evaluation: I conducted thorough evaluations of impounded and repossessed vehicles, analyzing unit photos, repair invoices, and additional associated assets. This process enabled me to gauge operability and overall condition, informing strategic decision-making regarding asset recovery and disposition. • Market Analysis and Appraisal: I performed comprehensive market studies by leveraging various data sources such as Edmunds, Kelly Blue Book, Black Book, Automotive News, National Automobile Dealers Association, and other industry publications and services. This diligent analysis allowed me to ascertain the overall value of impounded properties and determine optimal appraised values for resale, contributing to informed asset management. • Proficiency in CRM Systems: Demonstrating a mastery of proprietary internal Customer Relationship Management (CRM) systems and processing tools, I ensured streamlined operations and effective data management, reinforcing my commitment to operational excellence. Show less



123 Home Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Account Manager

  • Oct 2018 - Nov 2019

  As an Account Manager at 23 Home Care, a premier provider of high-quality non-medical home care services across 35 locations in Texas and California, I spearheaded pivotal responsibilities to foster client relationships and secure new accounts from inbound referral sources. My role extended to proficiently selling services to potential clients, leveraging bilingual English/Spanish proficiency to cater to Spanish-speaking clients and support fellow account managers with translation needs. Key Contributions: • Team Leadership: Directed a team of 25 proficient caregivers, orchestrating their roles and responsibilities to ensure seamless service delivery. • Personalized Care Plans: Developed tailored care plans for clients by meticulously assessing individual preferences and needs, subsequently matching them with the most suitable and qualified caregivers. • Client File Management: Maintained comprehensive and updated client files, regularly refining treatment plans to accommodate evolving needs and preferences. • Client-Centric Communication: Served as the primary point of contact for client customer service, adeptly addressing and resolving inquiries and concerns. Employed effective de-escalation techniques to manage client and caregiver interactions. Show less



AFA Claims Services

• Anaheim, CA

• Auto Claims Adjuster

  • Apr 2017 - Sep 2018

  As an Auto Claims Adjuster, I spearheaded the comprehensive investigation process for insurance claims related to auto property losses, meticulously analyzing coverage, appraisals, and verifiable damage. Collaborated effectively with independent adjusters and policyholders to facilitate the thorough review of claim forms and pertinent records, culminating in precise insurance coverage determination. Executed payment and settlement recommendations in strict accordance with established company practices, protocols, and Fair Claims Settlement Practices regulations. My role encompassed: • Claim Investigation Expertise: Orchestrated comprehensive investigations by conducting recorded interviews, scrutinizing photographs, evaluating police reports, and analyzing estimates, ensuring a well-informed assessment of claims. • Total Loss Resolution: Supported the resolution of total loss cases by meticulously acquiring all necessary DMV documents, liaising with finance companies, and executing payments to lienholders. • Strategic Claim Resolution: Devised strategic approaches to achieve optimal claim resolutions, determining and executing appropriate steps to ensure favorable outcomes. • Decision-Making and Outcome Projection: Proficiently forecasted both short and long-term claim outcomes through strategic decision-making sessions, contributing to well-informed and effective resolutions. • Client-Centric Focus: Exhibited a strong commitment to fostering a client-centric culture, aligning efforts with organizational objectives that prioritize exceptional service delivery. • Client Servicing Excellence: Successfully addressed the needs of both internal and external clients, demonstrating a keen understanding of performance expectations and contributing to heightened overall client satisfaction. Show less



Progressive Insurance

• United States
• Insurance
• 700 & Above Employee

• Auto Claims Generalist

  • Feb 2015 - Mar 2017

  The Progressive Insurance Corporation is an American insurance company that is one of the largest providers of car insurance in America. In this role I worked in the automotive claims department with the following responsibilities: •Investigated claims by obtaining recorded interviews, examining photos, reviewing police reports and estimates. •Assisted in resolving total losses for customers by obtaining all required DMV documents, calling finance companies, and issuing payments to lienholders. •Determined the necessary steps to obtain the best outcome for a claim resolution. •Determined short and long-term claim outcomes through decision-making sessions as necessary. •Strong ability to align and support goals that promote client-centric culture. •Serviced the needs of both internal and external clients, with a strong understanding of all expectations of performance •Passionately delivered high-quality work. Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Account Manager

  • Aug 2009 - Jan 2015

  As Account manager I managed the reservation process for clients' rental car travel logistics on a national scale, overseeing rental vehicle acquisition and distribution for film production, tour/travel accounts, and NASCAR teams. • Coordinated with vendors, contractors, and professional services personnel to receive orders, provide directives, and convey instructions effectively. • Delivered outstanding customer service by assisting clients in securing rental vehicles, consistently exceeding expectations. • Employed open-ended questioning techniques and built rapport to identify additional needs and offer supplementary products. • Utilized spreadsheet and database software to compile and analyze data, contributing to informed decision-making. • Contributed to the onboarding process for new associates, aiding in their successful integration into the team. Show less